IT Support Technician - Business Hours Shift (FLORENCE)

BUSINESS HOURS SHIFT: 6a-2p, M-F (Shift 1) JOB SUMMARY Provides technical support to end-users for PC, server, hardware, or software applications. ESSENTIAL DUTIES AND RESPONSIBILITIES · Thermal Printers Support (Zebra, Brady) · Address security vulnerabilities · SCCM Support · Windows Patching support · Active Directory Support · Monitor asset inventory. · Verify back up, daily check list, account maintenance. · Serve as the point of technical escalation. · Perform periodic license audits. · Create and configure windows images for site hardware. · RF Scanners configuration · Provide on call support. · Identify and purchase hardware using the EP Process. · Administer network hardware (enabling and disabling ports). · Administer file services, Print Services and Terminal Servers. · Document new processes. · Provide support to wireless devices. (i.e. - Access Points). · Follow all procedures around the ISS security policy. · Provide end user training & technical assistance. · Assist Administrators in rotational duties for the following (but not limited to) administration competencies: o Network Administration (equipment maintenance, backups, daily checklists). o Systems Administration (account maintenance, backups/restores, server maintenance). o Business Systems Administration (documentation, process flows, CMRs, troubleshooting). o Database Administration (daily checklists, backups, troubleshooting). · Load and verify correct operation of software packages. · Troubleshoot and resolves end user problems and ensures correct operation of personal computers. · Simulate or recreate user problems to resolve operating difficulties. · Maintain inventory of computer parts and lo of all repairs/service performed. · Provide training and technical assistance to users. · Participate in the exchange of ideas and information within the department. · Ask questions; encourage input from team members. · Provide regular updates to appropriate managers. · Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). · Drive continuous improvement through trend reporting analysis and metrics management. · Assure that procedures and work instructions are efficient and not redundant. · Offer new ideas and suggestions for improvement. Identify and implement new practices and processes. · Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority. · Confer with reporting manager on complex or unusual situations. · Establish new measurement systems if/where possible. · Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization. · May perform other duties and responsibilities as assigned. JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS · Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality). · Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific. · Interpret a variety of instructions furnished in written, oral, diagram or schedule form. · Maintain discretion and confidentiality in all areas pertaining to the IT systems. · Understand and embrace the business and IT strategic direction. · Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. · Comply and follow all procedures within the company security policy.

Created: 2026-03-09