Call Center Pharmacy Technician

Job Description: Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy Educate patients on the services offered by the Shields Specialty Pharmacy Program Protect Shields values by keeping information confidential Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model Access patients EMR and review chart notes prior to outbound call to ensure familiarity with patients condition and situation Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM) Perform other duties as assigned Requirements: Required Licensure/Certification: Experienced pharmacy technicians licensed in Colorado Nationally certified from PTCB or equivalent is strongly preferred but not required 0-1 years experience as a Pharmacy Technician or related experience High school diploma or GED required Bachelors Degree or PTCB/ExCPT License is strongly preferred Benefits: Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)

Created: 2026-05-13