Process Excellence Specialist

What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups Personal and professional development program Job Summary At SERVPRO, The Process Excellence Specialist plays a key role in defining, developing, and enhancing franchise processes to align with the company's business model and operating system. This position is responsible for analyzing and mapping work processes, creating comprehensive documentation, and supporting the resources necessary to facilitate successful implementation within the SERVPRO franchise network. The primary objective of the Process Excellence Team is to support internal and enable external stakeholders with the knowledge, tools, and resources needed to effectively implement processes that drive growth across various programs and service lines. Major Duties and Responsibilities · Support the Operations Excellence Manager in continuously defining, validating, improving, and communicating SERVPRO's operating processes, including: o Defining and maintaining the SERVPRO standard job process for product/service lines and client programs. o Developing process maps for new and existing programs and service lines. o Defining role-specific processes within the franchise network. o Collaborating with Product Managers and Franchise Technology to identify opportunities within processes to use technology to gain efficiencies and eliminate waste. o Creating tools and resources to facilitate process implementation at the franchise level. · Identify process improvements by conducting root cause analyses to systematically analyze the issue, collect data, and pinpoint the root cause to develop effective solutions with the highest potential for impact, then assist in executing strategies to refine and communicate enhanced processes. · Effectively communicate recent deliverables and progress toward team goals with all relevant stakeholders. · Provide subject matter expertise to cross-functional teams at SERVPRO Headquarters, assisting in identifying and resolving process-related challenges to ensure alignment with the annual operating plan. · Ensure accuracy and completeness in the execution of all assigned tasks, maintaining high standards of quality and efficiency. · Map operational processes and identify opportunities to support service line expansion, collaborating with Product Managers and Franchise Training to develop essential resources for implementation. · Represent the company and the Operations Support department, upholding the highest standards of professionalism. · Reinforce the organization's brand and operational excellence initiatives. Required Qualification (Knowledge, Skills, Abilities) · 1-3 years of experience in process improvement, business analysis, or a similar role. · Experience in franchise operations or a similar business model is highly desirable. · Strong understanding of Lean and Six Sigma methodologies; Lean Green Belt certification preferred. · Proficiency in process mapping software, such as Microsoft Visio. · Excellent analytical and problem-solving skills, with experience using data analysis tools to drive insights and improvements. · Demonstrated success in process improvement projects that yield measurable results. · Strong project management skills, with the ability to plan, execute, and monitor projects effectively. · Ability to work independently and collaboratively within cross-functional teams. · Excellent communication and presentation skills, with the ability to convey technical concepts to a non-technical audience. · Ability to clearly articulate complex problems and process in both written and verbal formats to senior leaders. · Advanced proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Education · Bachelor's degree in Business Administration, a related field, or equivalent professional experience. Working Conditions · Fast-paced corporate office environment. · Standard working hours, based on a 40-hour work week. · Additional working hours required as needed to complete assignments and projects on schedule. · On-site position based in Gallatin, TN, with an in-office presence a minimum of 3 days per week, with manager's discretion to determine additional time in office as needed. · Ability to sit, stand, and speak for extended periods. · Valid driver's license or US Passport is a plus. · Travel can be up to 5-10% as required by business conditions. About SERVPRO For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together. SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Created: 2025-04-29