Conference Services Manager

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Perfectly situated on famous Peachtree Street in downtown Atlanta, The Candler Hotel, a member of Curio Collection by Hilton, opens today within the historic Candler Building. The boutique-style hotel is a 17-story high-rise originally built in 1906 by Coca-Cola magnate Asa Griggs Candler as Atlanta's first steel skyscraper and is recognized on the National Register of Historic Places.After completing an expansive transformation led by award-winning interior designer Nicole Hollis, the building has been re-imagined as a luxurious, one-of-a-kind hospitality destination. Many of the building's original Beaux-Arts architectural details have been preserved including their marbleized lobby and Tiffany windows. The hotel features 265 graciously appointed guestrooms and suites, a library, a gym outfitted by Peloton, and 6,000-sq. ft. of event space. Additionally, the hotel's historic bank has been transformed into its signature restaurant and bar By George by local celebrity chef Hugh Acheson, a two-time James Beard Foundation Award winner and former contestant on Bravo's Top Chef Masters. Overview: Join our award-winning Sales and Catering team and help create exceptional, memorable events in a boutique luxury setting! The Conference Services Manager will act as the primary liaison between clients and hotel departments, ensuring seamless coordination of every aspect of meetings and events - from guestrooms and catering to A/V and room setup. His/Her attention to detail, proactive communication, and event management skills will ensure flawless execution and guest satisfaction. This role includes a base salary and an incentive-based compensation structure. Responsibilities: Serve as the main point of contact for assigned groups, managing every detail including:- Guestroom blocks, rooming lists, VIP needs, amenities, and check-in logistics- Event logistics including F&B requirements, A/V, setup, transportation, décor, entertainment, and special requests- Billing, deposits, authorized signers, and final folio review- Pre- and post-conference meetings as neededPrepare accurate group resumes and Banquet Event Orders (BEOs) at least 10 days prior to arrivalLead weekly operations meetings to communicate group details across all departmentsEnsure all site inspections and client visits are seamless and properly executedProvide on-site support during events to ensure execution meets or exceeds client expectationsMaximize revenue through effective up-selling and management of space and servicesProspect and service catering business as well as assigned group businessProcess final billing, commissions, and rebates in a timely mannerMaintain up-to-date knowledge of hotel services, pricing, and operating proceduresEnsure all event-related communication aligns with department SOPs and brand standardsAssist with F&B operations as needed Qualifications: Minimum 3 years of experience in Conference Services, Catering, or Group Sales in a full-service or lifestyle hotelStrong interpersonal, written, and verbal communication skillsProfessional appearance and confident presence when interacting with clientsExcellent organizational skills and the ability to manage multiple projects simultaneouslyProficient in Microsoft Office Suite, Delphi, OnQ, Outlook, and related sales/hospitality platformsAbility to work a flexible schedule including weekends, evenings, and holidays as requiredMust be able to lift, push, and pull up to 40 pounds without assistanceAbility to stand, walk, sit, and perform repetitive tasks (e.g., typing) for extended periodsAbility to work weekends as needed 

Created: 2025-05-01