SCITLS Problem Manager

Type of Requisition:PipelineClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Business Continuity, Disaster Recovery (DR), Information Technology (IT) ServicesCertifications:NoneExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Seize your opportunity to make a personal impact as a SCITLS Problem Manager supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.At GDIT, people are our differentiator. As a SCITLS Problem Manager supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter.USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environmentsHOW A SCITLS Problem Manager WILL MAKE AN IMPACTManages problems as they arise in the environment. Coordinates across the contract to establish Tiger Teams and SRTs to resolve the issues. Coordinates the creation and delivery of after action reports and RCAs. Creates criteria to determine categorization or escalation of events as problem, incident, or as event notifications. Ensures notation in Event Log. Captures event data to build Event Catalog. Provides leadership in problem identification, recording, investigation, and diagnosis with the intent to prevent incidents from occurring. Determines and implements temporary solutions available to incident management. Develops final solutions for known errors. Performs trend analysis of incidents and known errors to prevent or mitigate recurrences.WHAT YOU'LL NEED TO SUCCEED:Required Experience: 3+ years of related experienceRequired Certifications: Security+, GFACT, or CCNAAbility to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 monthsDesired Certifications: ITSM 4 Foundations: ITIL 4 Specialist Create, Deliver, and Support (CDS); or Certified Business Relationship Manager (CBRM); or Lean Six Sigma Green Belt; or HDI Problem Management Professional; or ServiceNow Certified Implementation Specialist - ITSMSecurity Clearance Level: TS/SCILocation: Offutt AFB, NEGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRelocation may be availableRest and recharge with paid vacation and holidays#SCITLSThe likely salary range for this position is $94,676 - $128,092. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA NE Offutt AFBAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Created: 2025-05-01