CAC/PKI Help Desk Administrator

Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Operating Systems (OS), Public Key Infrastructure, Technical Support, TroubleshootingCertifications:IAT 2 certification. - CompTIA, Cisco, Microsoft.Experience:1 + years of related experienceUS Citizenship Required:YesJob Description:CAC/PKI Help Desk AdministratorTransform technology into opportunity as a CAC/PKI Help Desk Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a CAC/PKI Help Desk Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on CAC/PKI Help Desk Administrator joining our team to help us support the U.S. Army Network Enterprise Technology Command (NETCOM).HOW A CAC/PKI HELP DESK ADMINISTRATOR WILL MAKE AN IMPACT● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.● Track progress to administrative, scheduling, technical and/or performance objectives.● Support 24/7 PKI daily operations that directly support Headquarters, Department of the Army (HQDA) Chief Information Office/G6 (CIO/G6) Cyber Security Directorate CAC/PKI Division. ● Maintain the CAC/PKI, as updates (mandatory and optional) are released by the CA(C/PKI through InSight and other automated deployment methods.● Provide a telephonic and email-based customer service in support of the CAC/PKI mission. Perform knowledgebase management, ticket creation and, ticket tracking within the Army's designated ticketing system. Provide first-line support incident, problem and event management processes. Provide ticketing and contact resolution statistics for weekly and annual activity totals.●Provide Tier I and Tier II support for engineering and program-level issues submitted to the CAC/PKI Program and issues elevated by system administrators. Manage incidents and problems; confirm validity of issues and problems; seek known solutions related to more complex issues.WHAT YOU'LL NEED TO SUCCEED:● Required Experience: 3+ years of related experience.● Required Technical Skills: Experience with MS operating Systems and a basic understanding of Public Key Infrastructure.● Security Clearance Level: Secret clearance.● IAT Level II certification (Security+ certification)● Required Skills and Abilities: Organization, communication, problem solving, leadership, mentoring.●AA degree or equivalent years training.● Location: On Customer Site.GDIT IS YOUR PLACE:● 401K with company match.● Comprehensive health and wellness packages.● Internal mobility team dedicated to helping you own your career.● Professional growth opportunities including paid education and certifications.● Cutting-edge technology you can learn from.● Rest and recharge with paid vacation and holidays!The likely hourly rate for this position is between $20.57 - $24.87. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA AZ Fort HuachucaAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Created: 2025-05-01