Community Manager

The Community Manager's main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space.The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position will manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.Compensation: $65,000-67,000 based on experienceJOB DUTIESApp Implementation and Management Partner with app developer to design and implement property-wide app Supervise app implementation and ensure deadlines are met Provide content and feedback to app developer in a timely manner Give status updates for app development to XM Corporate staff and client on a specified cadence Review building app often for brand consistency Create and maintain app content in-line with luxury brand standards Market and promote app usage among tenants, residents, guests, etc. Tenant Engagement Create property programming with the goal of creating a property-wide sense of inclusion and community Maintains property programming budgetManages and schedules building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.) Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale Assists property management team in creating welcome collateral and events for new tenants Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner Manages property social media sites Designs and copywrites internal marketing messaging and collateral for property programming and events including digital and printed communicationsActs as a building ambassador and engage tenants to participate in building programmingPlan robust program within property budget Negotiate contracts with area vendors for best price, product and service Works with Experience Management corporate team to grow a local Preferred Vendor list Stays current on knowledge of local events and cultural attractions.Other concierge-related requests, as needed Other reports, duties, meetings TBD SKILLS AND APTITUDESExperienced marketing and event planningCreatively produce ideas to develop bespoke programs to engage various demographics and interestsAbility to engage tenants and visitors to participate in events and programmingPossesses foresight to organize event logistics up to 3000 attendeesEye for clean, concise marketing collateralSuperior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venueAble to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needsMotivated self-starter who is able to work with minimal supervisionProactive, approachable and solution-focusedProfessional demeanor and appearanceStrong planning and organizational skillsExcellent interpersonal and communication skillsTakes initiative and anticipates needs of othersCommitment to company valuesKnowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technologyEDUCATION AND EXPERIENCEBachelor's Degree or equivalent work experienceAt least three years' experience in marketing and event planning, including VIP guest servicePrevious concierge or VIP retail experience highly-preferredExpert-level knowledge of the local area, including current dining, retail, and entertainment trends#PMR1

Created: 2025-05-01