Coordinator Document Services

Responsible for auditing/processing contracts sales documents for accuracy to comply with legal and company policies. Responsible to review and process the receipt of correspondence, communications and materials received from consumers and/or their agent.  Receive and validate contract packages sent from site. Notify site of discrepancies. Audit contract documents for accuracy of execution and compliance to company policies. Assign error task to site as warranted. Receive and review correspondence, ie: rescission letters, owner kits, etc. Receive shipments of contracts from sites, document contracts received in TSW and run reports to be included in audit process. Manage contract workflow in TSW to disposition status changes daily, ie: rescission cancels, NSFs, Credit Card Chargebacks Prepare contract packages and cancels to be sent to the imaging department daily. Provide customer service to field offices and Corporate partners to resolve document issues. Maintain a minimum average production level as set by management. Provide support and PTO coverage for DSC audit team as required. Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: Strong organizational skills with ability to prioritize and function in multiple computer programs Ability to produce high volume work product that has a high degree of accuracy Must have strong communication skills to convey problems with contracts and required resolution with field sales offices Good communications and interpersonal skills to interact effectively and maintain positive relationships with process partners Ability to work overtime when necessary to meet company goals and deadlines In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred: Previous timeshare experience a plus Knowledge of the documents required for a timeshare closing Must have MS Excel experience with creating and maintaining spreadsheets

Created: 2025-05-06