Inside Sales Support Specialist

We are seeking a motivated and adaptable Inside Sales Support Specialist who thrives in a fast-paced environment to come join the team. If you enjoy bringing a positive and optimistic attitude to help others find the best solution, we encourage you to apply. This role is an invaluable part of the success of FiberFirst and will serve as an intermediary for customers, service, billing, technical, sales and other departments. You will wear multiple hats, taking on various responsibilities that contribute to the overall efficiency of our operations. This role will be responsible for all pre-sale activities that will help maximize the sales process and provide a successful onboarding for new clients. Sounds like you? Apply today!  Location: The role will be based out of Southlake, TX. Employment Classification: Non-exempt: Regular, Full-time Supervisory Responsibilities: None Duties / Responsibilities:   Sales Support: Provide assistance to Outside Sales team for SFU customers and the Inside Sales Team for SFU customers. Promptly and efficiently respond to all internal and external calls. Customer Experience: Actively support efforts to enhance customer experience, ensuring professional and courteous interaction during all sales transactions, both inbound and outbound. Ensure customer satisfaction by providing high-quality support and assistance. Product Knowledge: Develop a thorough understanding of all FiberFirst products and services to effectively explain them to customers during both inbound and outbound interactions. Order Processing: Learn and master the order processing billing system for sales order entry, inquiries, and related functions to help support the field sales reps. Issue Resolution: Collaborate with other departments as needed to resolve customer issues and ensure customer satisfaction. Provide technical support and customer service to clients who use our VOIP phone service. Troubleshoot technical issues related to VOIP technology and resolve customer inquiries. Answer inquiries about our products and services and provide solutions to problems in a timely and effective manner. Collaborate with other teams to identify and resolve technical issues that may arise. Maintain accurate records of customer interactions and transactions. Coordinate with other departments to resolve service, support, or billing issues. Maintain detailed, accurate account records in customer database and customer activity. Perform any other work duties upon request of management and assist with special projects. Education and / or Experience: HS Diploma or GED. If not applicable, must meet required number of years of experience in customer service Minimum of two years of experience working in telecommunications preferred but not required Must have two years of experience working in customer service Required Skills / Abilities: Basic knowledge of Microsoft Office (Outlook, Word, Excel) Strong working knowledge of VoIP/ Digital Telephone service, features, and number porting Bilingual is a plus Must have reliable transportation to work Physical Requirements: In a typical workday, the employee will be required to: Sit: Frequently Stand: Occasionally Walk: Frequently Keyboarding: Continuously Fine manipulation: Continuously Lift: Occasionally. Will require capability to lift up to 5 pounds. Carry: Occasionally. Will require capability to carry up to 5 pounds. Travel: Ability to travel approximately 15% of the time. Work Environment: The work environment is fast paced, employees may be exposed to varying noise levels, and indoor temperatures.

Created: 2025-05-08