HVAC Technical Support Representative III

Job DescriptionThe HVAC Technical Support Representative will provide product technical support to the Division's assigned customers in the proper application, installation, operation and service of the Division's products.This position will serve our Air Conditioning Division based in Fort Smith, AR. This position is a hybrid role and you will be required to come into the office roughly 3 days/week. You must reside in a commutable distance to our Fort Smith office.ResponsibilitiesProvide technical support regarding routine product installation and service issues via telephone and/or e-mail and refer more complex issues to higher levels. Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations. Ensure monitoring, notification, and assistance of the Division on any product problems, modifications, and alterations to help improve the overall image and quality of the Division's products. Maintain accurate records and preparation of detailed reports on any recommendation or design change recommended, which improves product reliability. Adhere to a high standard for productivity, quality, and customer support. Perform other duties as requiredQualificationsAssociate degree in technical field5+ years direct HVAC or industry experienceExcellent verbal and written communication skillsComputer literateExtensive experience with Microsoft Office SuiteAbility to present information and respond to questions from groups, managers, clients, and customersRecognize and implement process improvementsPreferred QualificationsBachelors Degree in related fieldAbout UsAt Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives"”every day.Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

Created: 2025-05-09