Homeowner Concierge Specialist

America's Preferred Home Warranty (APHW) is excited to present a great career opportunity with projected yearly commissions and bonuses ranging from $30,000 to $70,000! Our organization offers a unique work culture founded on Christian values and takes pride in focusing on our employees first. We are looking for the right individual to fill a new role in our organization. The ideal candidate is someone that demonstrates the following characteristics: nurturing, passion toward serving others, easily and naturally establishes rapport, exudes energy, has a "˜soft-touch' about them, and is recognized as "˜likeable' by most everyone. If this sounds like you, we would like to meet you!This new, and unique position will be titled "Homeowner Concierge Specialist." This position will be responsible for providing excellent customer service and maintaining positive ongoing customer relationships by being the primary point of contact. In this role, you will offer personalized and proactive assistance to focus on customer satisfaction, shaping and nurturing relationships with customers to ensure a customized and pleasant experience. This position will work full-time in our Jackson, Michigan office.RESPONSIBILITIES:You will talk with customers over the telephone to:Help them understand our products and servicesAnswer their questionsConnect them with other specialists that can address various needsPresent special offers for services they want and needProvide an amazing customer experience by being your amazing self, with an objective to establish a long-term relationship with individual customers that lasts for 5 to 10 years, or more.QUALIFICATIONS:In addition to the characteristics listed above, you will need to be/have:Self-motivated with a strong work ethic, integrity, and high moral valuesStrong interpersonal and communication skills, including telephone etiquette using tone and voice inflectionExcellent time and resource management skillsAbility to project a professional and knowledgeable demeanor Ability to easily navigate in a windows environment REQUIRED EDUCATION:High school or equivalentWHAT APHW OFFERS:Paid training Health insurance, dental, and vision Life insurance401k (matching) Paid holidays Paid time off (Up to 5 weeks) Short term and long-term disability Rewarding employee referral bonuses Parenting time Uncapped earning potentialFull-time; 10am-7pm Mon-Fri; Overtime as neededLocation: In-person; Jackson, MI Corporate Office

Created: 2025-05-11