Business Office Manager

Description Wallick Mission : Opening doors to homes, opportunities, and hope. Wallick Values : Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are: • Care • Character • Collaboration Position Summary : The Business Office Manager directs the daily operations of the business office and supportive services in a smooth and efficient manner. The Business Office Manager is part of the management team for the building, will supervise the receptionist team for the building, and have Manager on Duty rotation (weekend shift rotation) and holiday rotation. Qualifications Required : • Associates degree or higher in business or finance, or equivalent experience • Minimum of 2 years in a business office role within senior living or skilled nursing required. Proven experience in accounts receivable, collections, and Medicaid billing preferred. • Familiarity with HIPAA and resident privacy compliance in financial recordkeeping. • Ability to read, analyze and interpret financial reports, while understanding common accounting procedures (debits/credits) including understanding of ledgers and basic accounting skills. • Technically savvy with Microsoft Office suite, workplace collaboration tools such as Excel and MS Teams, other financial and accounting systems, experience with Yardi highly desirable. • Effective written and verbal communication with residents, families, and business partners. • Customer service oriented and ability to resolve customer concerns. • Ability to make complex decisions with high judgement in partnership with the Executive Director and Regional Business Office Manager. Business acumen and the foresight to see potential issues down the road. • Strong organizational and multi-tasking skills with the ability to manage competing priorities • Great time management and initiative to meet deadlines and produce accurate work. • Effectively collaborate with sales and nursing for move-ins/outs and care level changes, all to ensure the best resident experience. Functions and Responsibilities : Resident Responsibilities: • Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems. • Process Community billing and send monthly statements to Resident/POA and o versee all aspects of the community's billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors. follow up on late or incorrect payments from all payors. Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims. • Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication. Community Responsiblities: • Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment. • Supervise the day-to-day front office functions and staff to include team leadership, including creating staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews. • Support receptionist team development through ongoing feedback, performance evaluations, and identifying opportunities for growth and training. • Process Accounts Payable, working with other departments to ensure timely and accurate coding and submission. • Collaborate with the Executive Director and Finance / Regional Business Office Manager on business office operations, and escalate significant issues as needed. • Complete monthly staffing schedules and enter into Dayforce for direct reports • Maintaining and ordering office supplies for campus Corporate Responsiblities: • Maintain documents/data to assist Corporate Accounting in processing Medicaid claims/billing. • Ensure compliance with company policies and applicable federal, state, and local regulations within all business office procedures. • Process monthly Long Term Care insurance claims for residents/families • Ensure all monthly bank deposits for Medicaid payments and resident payments are processed across various platforms timely and in adherence with company policies. • Complete Resident Agreements and maintain Resident/Front Office filing systems. • Perform other related duties as assigned • Build positive relationships with residents and families while balancing customer service and financial stewardship. Physical Demands : Position requires general office work (sitting, standing); manual dexterity needed for computer work with keyboard and mouse; requires walking, talking, seeing, hearing. Work Environment : Position requires the majority of the work to be performed indoors. Inside working conditions are in an office setting.

Created: 2025-05-14