Housekeeping Supervisor | Hotel Grand Stark

Housekeeping Supervisor | Hotel Grand StarkPOSITION PROFILE: The Housekeeping Supervisor is responsible for all guest rooms and the day-to-day operations of the housekeeping department. This person will oversee daily assignments, room inspections, and employee relations. The ideal candidate must possess excellent leadership skillsABOUT HOTEL GRAND STARK:Located within Portland's vibrant Central Eastside, Hotel Grand Stark embodies the independent spirit of the Pacific Northwest. Featuring 57 bespoke King, Queen and Double-bedded guest rooms, a restaurant, bar and welcoming Lobby with separate Study Hall, the entire hotel has been designed to pay homage to the neighborhood's rich history and encourages communal and inclusive spaces for travelers and locals alike. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Hotel Grand Stark.TASKS AT HAND:Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancyMaintain high standards of cleanliness in the hotel, including guest rooms, common areas and officesMaintain and update all guest collateral placed in the roomsRespond to requests in an expedient, professional mannerInteract with guests to ensure satisfaction and handles guests concerns as necessaryExamines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to managementTrain, counsel and discipline team members, as neededSeek continual improvement for the department and hotelComply with all policies, procedures and regulations that relate to the local, state and federal lawsAdvises front desk agent of rooms readiness for occupancyUse correct cleaning chemicals for designated surfaces, according to hotel requirementsClean guest rooms by category priorityEmpty trash containersRemove all dirty terrycloth and replace with clean par to designated layoutRemove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floorReplace facial, toilet tissue and bathroom amenities in correct amount and locationInspect condition of bathrobes and replace if soiled/damagedRemove dirty bed linen and make up bed with clean linenReplace laundry bags and slipsClean closets and door tracks on check-out rooms, removing dust and debrisEnsure correct amount and placement of hangers, extra blanket/pillowDust and polish all furnitureRealign furniture to floor planOpen all drawers/doors in check-out rooms and remove items left by guest. Dust insideCheck under bed(s), chairs and sofa for debris and remove if presentInspect condition of all furniture for tears, rips or stains; report any damages to the supervisorRemove all dust, debris and foreign particles from upholstered furniture including crevices and under cushionsDust pictures, frames and mirrorsRemove dust and debris on television, clock radio, remote control and cable boxSet correct time on clock; correct TV channelClean all lamps and light switches; check for proper working orderRemove dust, spots and smears from windows, ledges and framesRemove dust, grease and smears from telephones and reposition properlyEmpty liquid from ice bucket and wipe all surfaces dryRemove dust, smudges and spills from mini bar; ensure it is plugged in and securely lockedMust be completely flexible with scheduling and be open to varied schedules every week based on hotel occupanciesFollow uniform guidelinePerform any other reasonable duties as required by managementLead by example at all times and stay visible to staff Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its successFoster an environment where team members know they are valued, ensuring they are treated fairly and with respectAssist in building a culture of open communication, spend time with team members and be available for them (open door policy)Continuously strive to improve and maintain client and guest experiencesBe a leader in managing the overall reputation management of the hotelContinue to give the brand a voice - naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employeesPersonify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on propertyEffectively manage wages and controllable expensesFocus on maximizing the financial performance of the departmentMonitor performance against budgets and goalsWHAT WE ARE LOOKING FOR:Has a strong working knowledge of and passion for hospitalityDisplays a strong hands-on approachThinks critically and objectivelyGuest service orientedStrong knowledge of cleaning productsHigh School Certificate or EquivalentAll colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)Minimum of one-year experience as a housekeeping supervisorFlexible schedule - must be available to work a variety of shiftsMust be able to stand or walk a minimum of eight hoursRequires mobility and prolonged standing, walking, bending and lifting up to 50 lbsWHAT'S IN IT FOR YOU:401(k) retirement planMedical, dental, vision and life insuranceEmployee discounts at our Hotels and Restaurants nationwidePaid Time Off and Sick PayHoliday payProfessional development and career advancement opportunitiesPalisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.For more information, visit or follow @palisocietyFor more information, visit or follow @lepetitpaliFor more information, visit or follow @arrivehotelsWe are an E-Verify Employer/Somos un empleador de E-Verify.MORE ABOUT US: Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!

Created: 2025-05-15