Front Desk Agent | Le Petit Pali Ocean Ave

FRONT DESK AGENT | LE PETIT PALI OCEAN AVEPOSITION DESCRIPTION:We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.ABOUT LE PETIT PALI AT OCEAN:Located in beautiful downtown Carmel-By-The-Sea, Le Petit Pali at Ocean Ave offers 34 guest rooms and guest-exclusive lobby and patio, recently reimagined by Palisociety. We offer bespoke lodging, layered with genuine charm, comfort, and unexpected luxury.If you're passionate about creating genuine connections, thrive in dynamic hospitality environments, and find joy in elevating guest experiences, we invite you to join our team at Le Petit Pali at Ocean Ave.TASKS AT HAND:Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stayBeing a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhoodCommunicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guestsBuilding memorable relationships with hotel guests in line with our service standards Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software systems, such as Opera. Collaborating with the sales and operations teams to ensure a smooth experience for all guestsProactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customersMaintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistancePolitely enforcing established policies and procedures Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or EngineeringConducting walkthroughs for safety, security, and overall cleanlinessPerforming safety duties and adhering to predetermined protocols in the event of an emergency situationLending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers. WHAT WE ARE LOOKING FOR:Must possess a positive attitudeMust be energetic and outgoingMust be service"¯orientedMust be a team playerMust be able to multi-taskMust possess excellent interpersonal, analytical, and organizational skillsMust have knowledge of basic arithmeticMust have the ability to input data and access information on the computerMust be able to work a flexible schedule and shifts - weekends & holidays as neededFlexible schedule- must be available to work a variety of shiftsMinimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel settingFluency in English both verbally and non-verballyProvide legible communication and directionsAbility to input and access information in the property management system/computers/point of sales systemAbility to perform job functions with attention to detail, speed and accuracyAbility to prioritize and organizeBe a clear thinker, remaining calm and resolving problems using good judgmentFollow directions thoroughlyUnderstand guest's service needsWork cohesively with co-workers as part of a teamWork with minimal supervisionMaintain confidentiality of guest information and pertinent hotel dataMust be able to stand for long periods of timeMust be able to push, pull or lift up to 25 lbs.Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbsMinimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel settingWHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance.401(k) retirement plan (future you will love this one!)Paid time off, holiday pay, and sick pay when you're under the weather.Career advancement in an organization committed to helping star employees thrive.There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.Professional development that sets you up for success across multiple hospitality career paths.A collaborative work environment where your creative ideas can come to fruition.Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)Hands-on training with a nimble team.Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.  Privacy Notice:For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at and to view the notice.  For more information, visit or follow @palisociety  For more information, visit or follow @lepetitpali  For more information, visit or follow @arrivehotels  We are an E-Verify Employer/Somos un empleador de E-Verify.  REQUIREMENTSFlexible schedule- must be available to work a variety of shiftsMust be able to stand for long periods of time and be able to push, pull or lift up to 25 lbs.MORE ABOUT US:Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service. We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us! 

Created: 2025-05-17