S&M Business Operations Coordinator

S&M Business Operations CoordinatorThe Quality Assurance Specialist is responsible for monitoring and evaluating Team member calls and present reporting that summarizes and identifies areas of greatness as well as the ones needing improvement. This person is responsible for providing a superior level of service, exhibiting the highest levels of integrity and performance contributing to Company profitability and customer satisfaction.What are we looking for?Ability to work independently with minimal supervision; includes the ability to recognize need of involvement of other teams/peers and capability to effectively facilitate that collaborationExcellent customer service skills paired with strong communication skillsProficient in time management; ability to organize and manage multiple prioritiessolution oriented; the ability to target and solve issues effectivelyPerforms well with frequent interruptions and/or distractionsKeen understanding of the sales processComputer proficiency in Microsoft Word, Excel and OutlookIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:3 + years Accounting in Finance ExperienceNotary LicenseBilingual is a plusVacation Ownership experienceExperience with VOICE, CHORUS, Oracle, Hyperion, and /or COGNOSWe are an equal opportunity employer and value diversity to our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us at Hilton Grand Vacations and be part of a team that strives for excellence every day!     

Created: 2025-05-23