Player Services Cage Assistant Manager

WE’RE CHANGING ENTERTAINMENT.We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. WE LOVE OUR WORK. Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies.Maintains thorough knowledge of player tracking system, internal Controls and policies/procedures and makes suggestions for improvement.Responsible for coaching, counselling and developing subordinates to their fullest potential.Responsible for securing the integrity of all assets and oversees balancing of all cage banks.Communicates pertinent information to staff in a timely fashion.Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.Responds to guest inquiries while monitoring and applying service recovery within authority levels. Delegates work responsibilities and provides follow up and direction when necessary.Develops and maintains a good rapport with other departments and with external guests. BRING US YOUR BEST. High School Diploma / GED; or one to two years customer service related experience, or equivalent combination of education and experience.One to two years supervisory experience in a cash handling environment preferred; Knowledge of Title 31 Regulations preferred.Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies and community members.Must have the ability to perform basic math skills. - Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.Intermediate computer knowledge; MS Office and POS; Casino Operations Software, Excel Spreadsheets. STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. Equal Opportunity Employer

Created: 2025-05-31