Counseling Technician Manager

Primary Function:  Provides direct, day-to-day supervision to Counseling Technician Team members. Creates an environment where team members receive mentoring, training, and coaching in a positive and respectful manner. Supervision:          Director of Clinical Services Essential Functions: Coordinate daily Counseling Tech operations in all clinical programs, ensuring that quality care is delivered to clients.Complete departmental staff schedules. Verifies and approves timecards.Update and maintain clients’ daily schedules.Participate in the hiring of new team members and provides input for team member performance evaluations.Ensure that Counseling Technicians accurately and thoroughly document client information in the electronic medical record.Provide training for new hire and existing staff, ensuring that staff receive training in a timely manner to effectively implement operational changes.Oversee the ongoing development and implementation of Harmony’s Client Exercise/Wellness Program.Inventory, order, and maintain client reading materials.Update programmatic and client documentation (handbook, schedules, resources).Coordinate client activities and holiday activities and off campus transportation needs for outside meetings.Schedule and coordinate Counseling Technician departmental meetings.Verify accuracy of outside vendor invoices within area of responsibility.Coordinate operational needs with internal departments.Collaborate with departmental leaders in developing annual budget. Assist with budget monitoring on an ongoing basis.Adhere to confidentiality laws including 42CFR Part 2, HIPAA and HITECH as well as all Harmony policies and procedures.Attend and serve as a contributing member in required committee meetings as assigned. Perform Counseling Technician Team Member duties for 40% of the workweek. Minimum Requirements:Bachelor’s degree in Counseling, Psychology, or related field. Equivalent work experience may be substituted for educational requirements.CAC III certification or NADAAC equivalent.Two years of previous experience working with substance use disorders is preferred.Two years of previous supervisory experience.Ability to work all shifts (day, evenings, and weekends).Must have valid Colorado driver’s license and acceptable motor vehicle record if driving Harmony vehicle or driving for Harmony business. Knowledge, Skills and Abilities:Ability to relate with detachment and empathy to clients with substance use disorders and their families.CPR/First Aid certified.Skilled in collaborating effectively with colleagues across the organization.Ability to manage multiple priorities effectively.Skilled in leading and managing a cohesive team.Ability to communicate effectively in written and verbal formats.Demonstrated knowledge and competency related to confidentiality and ethical standards of the counseling profession.Ability to exercise sound decision making in demanding or stressful situations.Authentic commitment to Harmony’s mission and vision, actively working to further organizational objectivesTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.Responsibilities[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]Example: Determine and develop user requirements for systems in production, to ensure maximum usabilityQualifications[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]Example: Excellent verbal and written communication skills

Created: 2025-05-31