Patient Registration Clerk - Patient Registration - ...

Job DescriptionPosition Summary:Registration clerks are responsible for obtaining patient demographic, insurance and financial information including but not limited to performing scheduling, registration, patient pre-admission and admission, reception, and discharge functions.Registration clerks also must employ proper, compliant patient liability collection techniques before, during and after the date of service. Escorting of patients/visitors to appropriate areas, or obtaining, wheelchair, etc. Arranges for patients to speak with financial counselors if needed. Registration clerks also ensure medical necessity checks/verification which may be in the form of authorization requests or advance beneficiary notification forms.Insurance authorization/notifications may or may not result from an automated tool which can include inpatient, or outpatient scheduled or unscheduled hospital charges.Education, License & Cert:Associate degree in health care, Finance or related area. In lieu of degree, two (2) years' experience is required in Front Office Assistant, Registration, Insurance Verification, Scheduling/Call Center, or Banking. Working knowledge of medical terminology required, with a medical terminology course completion. Proficiency with office computer software including Microsoft Word and Excel required. Must possess an abiding commitment to basic ethical and legal principles, including familiarity with HIPAA and Protected Health InformationExperience:Excellent communication skillsMust have proven clerical skills, including typing, filing, scanning, with the ability to communicate with the public, doctors, nurses, and patientsProven ability to work with computers, electronic devices, telephones, electronic web sites, and fax machinesWorking knowledge of Medical TerminologyFamiliarity with various insurance plans, which includes passing a basic insurance identification testIDX/EPIC experience is beneficial specifically in registration and/or scheduling. Per diem positions require a willingness and ability to work various days/times and be available with limited advanced noticeEssential Functions:ServiceCommunicates and demonstrates a professional image/attitude for patients, families, clients, coworkers, and others. Adheres to applicable dress codeAdjusts personal schedule to meet unit needs when requestedProtects patient confidentiality at all timesCommunicates professionally with various publics as evidenced by customer/client satisfaction. Provide patient and family education on specific requirements of procedure and/or test. Effectiveness of education measured by peer input, family verbal feedback and patient satisfaction surveysFavorable attitudes and motivation toward the procedure/test are evidenced by positive patient satisfaction surveysEducational methods are adapted to meet patient and family education needsPeopleAdhere to policies and practices of applicable, entity facilities and Guthrie Corning Hospital Emergency Room & Registration Department specific policies, while being familiar with and acts according to contents of applicable professional code, employee/handbook, unit Policy & Procedure and hospital policiesMaintain competency, licenses/certifications, and memberships in applicable professional organizations as required by departmental guidelines. The competency/skills assessment is satisfactorily completed annuallyApplicable licenses/certifications and memberships are currentParticipate in monthly department meetings while attending meetings and offering ideas/solutions in problem solving situations/activities regarding the programQualityParticipate in performance improvement activities. Attends scheduled unit quality meetings as assignedUses reports/data to improve quality of care deliveredCollect quality review data assigned and submit data as requestedComplete assigned tasks or other duties as requestedParticipate in complete annual mandatory in-services, department and hospital safety activities. Attends meetings and completes assigned duties as requestedAdheres to safety standards for staff and patients and encourages compliance by othersGrowthContribute to client relations and marketing activities, co-workers, patients, family members, visitors, and other guests. Attends and participates in community educational/promotional activities as requestedMakes positive contribution to interdepartmental rapportFinancialContribute to development of improved efficiency and productivity of unit clinical/administrative functions. Offers positive suggestions/solutions to improve service delivery and unit operationsContributes to and cooperates with the implementation of system improvementsOffers to assist other staff and demonstrates flexibility in carrying out share team functions including special projectsContribute to the delivery of cost-effective care by utilizing resources appropriately and using/maintaining equipment in order to prolong working lifeValuesDemonstrates behaviors and actions that are consistent with Guthrie's Principles and ValuesOther Duties:Responsible for interviewing patients or their representatives to obtain complete patient registration and required third party billing information, to include all demographic and insurance information. Registration may include assisting patients with electronic check-in devices and enrollment in electronic registration tools or devices Obtains all required information and signatures to complete all patient type visit creation, and third-party billing information accurately and as appropriate Obtain any authorization information required for procedures and signing of financial waivers as appropriate Demonstrates current knowledge of clinical computer systemsPrepares charts, requisitions, and other assigned work according to the department guidelinesEnsures accurate data entry of all patient typesAnswers the telephone and responds to requests appropriately and in a timely manner. Accurately records diagnosis and/or ICD9 code. Ability to transcribe physician orders to enter any and all pertinent visit information accurately. Accurately pre-registers different patient types using all available data, resources, and policies. Assures accurate patient identification by preparing labels and wristband. Places Patient Identification band on the wrist of patient at all timesWorks closely with other Departments to ensure coordination of inter-departmental functions related to, but not limited to, the processing of patient informationExcellent interpersonal and communication skills with a wide cross-section of individuals, to include employees, patients, medical staff, and general public, in a courteous and tactful manner, upholding all aspects of Guthrie Corning Hospital Customer Service requirements, in order to interact effectively. Ability to retrieve medical records when needed, per departmental policy and guidelinesDemonstrate high ethical standards with respect to discretion and regard for confidentiality. Understands all HIPAA & JCAHO requirementsDemonstrates efficiency and thoroughness when completing ED & patient record, including billing information, ED follow-up scheduling, obtaining written consent for treatment/testing, and processing of all patient typesMust demonstrate ability to assist in developing skills for other departmental personnel, including explanation of different policies, processes, procedures, or dutiesAdjusts to fluctuating workload and demands of the department. Utilizes time to assist others in maintaining the department's needs, as well as demonstrating the ability to recognize priorities, and deal with them appropriately. Other duties during periods of slow patient activity may be assigned to compliment departmental needsCreation of downtime registrations and charts per departmental guidelines, as neededNotifies nursing units of incoming patients and obtains room assignmentEscorts/Transports patients to floors or any other area as appropriate, as well as arranges for volunteer or other staff members to escort patients, as needed. Routes correct forms to appropriate departments, as requested or needed. Demonstrates respect and consideration for all patients and individuals. Must represent Guthrie Corning Hospital in a professional, courteous manner, while being sensitive to how others perceive both verbal and non-verbal communicationsAssists in ensuring all customers receive quality services, as well as identifying areas in which the performance improvement process can be applied. Initiates immediate service recovery when receiving patient concerns/complaints and refers unsolved problems to the appropriate personObserves hospital dress code; wears identification badge while on duty and maintains a professional appearance at all timesRespects, at all times, the confidentiality of patients’ records, progress, and utilize complete discretion when discussing patient mattersMaintains reservation book for scheduled surgeries/admissions/outpatients in a neat and orderly manner. Documentation into the EPIC system regarding transfers, records release, facility requests, discharges, and all other pertinent visit information per department guidelinesStocking of patient rooms and registration areas as needed. Ordering supplies which maintain adequate par levels to meet patient needs and budget requirements, may be requestedResponsible for daily departmental functions such as printing, viewing, faxing, filing, scanning, copying, and answering/directing phone calls. Maintains work area in orderly manner to maximize efficient workflowMaintains desired attendance level, arrives on time at start of scheduled shift and returns promptly after breaks and lunch periodsMay be required to work holidays, weekends, and shifts other than those regularly assignedFurther competencies will be designated by the Patient Registration, Emergency Dept, or Business Office Manager as changes in technology and patient care requirements occur.The pay range for this position $16.47-$24.64/hourAbout UsJoining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.The Guthrie Clinic is an Equal Opportunity Employer.The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.

Created: 2025-06-01