Inside Sales Support Specialist

S&S Firestone, Inc. is seeking a reliable and customer focused Inside Sales Support Specialist to join our Lexington, KY team. In this role, you’ll assist customers with product questions, process orders, recommend solutions based on their needs, and help keep our sales operations running smoothly.If you have experience in inside sales, customer service, or product support—and enjoy building strong customer relationships—we’d love to hear from you!Duties performed in this position include, but are not limited to:Answer all incoming calls quickly (within 3 rings)Help customers with questions about products, pricing, availability, and credit termsRecommend the best products based on customer needs, available inventory, and valueKeep in mind that helping the customer serve their customer is the top priorityCall regular customers daily to share product info, promotions, and take ordersEnter orders into the system and print them as neededGive price quotes and details on credit, warranties, and delivery timelinesFollow up with customers after orders to solve any issues and offer supportStay up to date on market trends, new products, and competitors; share insights with your managerHelp gather basic info on new potential customers for the outside sales teamOccasionally assist in the warehouse with loading, pulling, or stocking tiresThis role is fully in-person; we are only considering local candidates or those willing to commute daily to our location.We Offer:Competitive compensation starting at $19.00 per hour, based on experienceFull-time, permanent position, with weekly pay, and bonusSchedule: Monday - Friday, 9:30 am - 6 pmHealth Benefits: Medical, Dental Vision, Life insurance, and moreHealth savings account401K with Company MatchPaid Vacation & HolidaysEmployee assistance programEmployee discountsAn Equal Opportunity EmployerDrug Free WorkplaceRequirements: Experience & QualificationsCustomer-Focused – Prioritizes customer satisfaction by understanding their needs and providing timely, helpful solutionsStrong Communicator – Effectively communicates with customers and team members, ensuring clarity and responsivenessDetail-Oriented – Carefully manages tasks, orders, and information to avoid errors and maintain accuracyProactive & Takes Initiative – Anticipates needs, addresses issues without being asked, and actively works toward goalsAccountable & Responsible – Dependable in meeting deadlines and following through on commitmentsSales-Oriented – Uses product knowledge and relationship-building skills to recommend the best solutions and drive resultsSkills & AbilitiesHigh school diploma or GED requiredBilingual (Spanish) preferred, but not required1–2 years of experience in customer service, sales support, administrative assistance, or a related fieldBasic computer proficiency, including Microsoft Word, Excel, and general internet navigationFamiliarity with point-of-sale (POS) systems and order entry platforms preferredAbility to learn new software quickly and use technology to streamline daily tasksAbout S&S Tire: S&S Firestone, Inc, headquartered in Lexington, KY, has grown to one of the largest independent tire dealerships in the country. S&S currently operates 18 full-service commercial locations, 12 wholesale distribution centers, and 3 Bandag retread facilities across 10 Southeastern states. The company employs more than 550 people and operates a fleet of over 300 service and delivery vehicles. In 2019, S&S Tire celebrated its 45th year in business and has consistently been recognized by both Modern Tire Dealer and Tire Business magazines as a leader in the industry. To see more about S&S Tire visit their website at Apply to join our team today!

Created: 2025-06-03