Customer Service Representative

JOB Description:Schedule: Monday to Friday, 8:00 AM – 5:00 PMFully bilingual in English and SpanishProficient with computers and related systemsExcellent customer service and communication skillsOur agents handle between 70 to 120 calls daily, primarily from patients seeking medical appointments or specialist referrals. Many of these individuals are not feeling well, so empathy and professionalism are essential. We place a high value on candidates with strong de-escalation skills who can remain calm and composed under pressure.JOB DESCRIPTION: The Patient Service Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction.Duties and Responsibilities Answer telephone calls in a timely and politely manner, preferably within three rings. Make follow up calls regarding PCP appointments.Ensure that reminder calls are made.Assist with new PCP appointments if needed.Call patients regarding missed appointments in order to improve services and customer experience.Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management.Make welcome call to inquire about the level of satisfaction with services and current health plan.Assist in anything patients require – from checking enrollment status to making PCP appointments.Help clear any lack of information or follow up by the Broker.Ensure that a tour of the center was given at the time of enrollment.Produce Daily Reports regarding the progress of the call sessions.Check of status of PCP appointment.QualificationsEducation/Experience:Must have High school diploma or equivalent.Prior experience in customer service and/or clinical setting.MS Office programs experience.Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Created: 2025-06-03