Executive Casino Host

WE’RE CHANGING ENTERTAINMENT. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. WE LOVE OUR WORK. Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.Develops relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business.Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor.Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events.Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels.Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals.Maintains strict confidentiality in all company matters. BRING US YOUR BEST. Must have excellent written and verbal communication skills; must be fluent and literate in Vietnamese.Bachelor’s degree (B.A./B.S.) from four-year college or university; or minimum of five (5) years of customer service experience and/or training; or equivalent combination of education and experience. STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. Equal Opportunity Employer

Created: 2025-06-03