Desktop Analyst, Tier 1

Role: Desktop Analyst, TierStart Date: ASAPContract Duration: 6 month contract to hireLocation: South Bend, IN - OnsiteHelpdesk Technician – South Bend, INAbout the Role:Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus but not mandatory.Key Responsibilities:Provide Tier 1 helpdesk support to end usersTroubleshoot and resolve technical issues efficientlyAssist users with varying levels of technical knowledge and backgroundsManage multiple tasks and prioritize effectively in a fast-paced environmentDeliver exceptional customer service to ensure user satisfactionQualifications:Previous Helpdesk experience, preferably Tier 1 supportExcellent customer service and communication skillsStrong troubleshooting and problem-solving abilitiesAbility to multi-task and work independentlyExperience in the healthcare industry is a major plus

Created: 2025-06-07