Inbound Call Center Representative – Healthcare

Job Title: Provider Enrolemnt/ Inbound Call Center Representative – HealthcareLocation: Austin, TX (On-site only – Local Candidates Preferred)Schedule: Must be available for any 8-hour shift between 7:00 AM – 7:00 PM (Monday – Friday)Job Summary:We are seeking dependable and detail-oriented individuals to join our Health & Public Services (H&PS) team as Contact Center Representatives. This role is focused on delivering excellent customer service to Medicaid providers and clients by handling inquiries related to eligibility, medical claims status, and program-specific questions.Key ResponsibilitiesProvide prompt, courteous, and accurate responses to inbound inquiries via phone.Assist Medicaid providers and clients with eligibility verification, claim status updates, and program details.Log and document all interactions clearly and concisely in the appropriate systems.Escalate or transfer calls to specialized units as required.Meet individual performance and quality standards, including attendance, call handling, and documentation accuracy.Remain flexible for shift assignments; no schedule changes allowed in the first 90 days.Perform other related tasks as assigned by management.Required Qualifications:Minimum of 6 months recent experience in a high-volume inbound contact center/call center (must be verifiable on resume).Excellent verbal and written communication skills.Ability to work in a structured environment and maintain performance metrics.

Created: 2025-06-08