Fire Service Technician

Job DescriptionWhat you will doReceive service calls from Service Resource Center, including a brief description of equipment/system malfunctionsResponsible to contact customer representative and ascertain equipment/systems problemsDiagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sitesFollow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipmentService, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnellRead and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manualsExhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfactionComplete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computersObtain customer signature upon completed service call assignmentParticipate in a scheduled On-call rotationHelp to train or mentor others on the service teamPerform other duties as assignedWhat we look forRequired5-10 years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.Valid Fire Alarm LicenseExperience in reading and interpreting blueprints, submittals, and operational/product manuals.Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.High School Diploma or equivalentAbility to follow verbal and written instructions.Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etcAbility to work flexible hours including weekends to meet customer requirements.Overnight travel may be required.Demonstrate a high level of customer service.Maintain truck inventory to ensure timely response to customer needs.Ability to adhere to, implement, and follow safety guidelines and procedures at all times.Strong organizational skills, positive attitude, and an ability to learn quickly.Possess a valid driver's license and driving record that meets company requirements.Able to pass a pre-employment background and drug test.Retain any licenses that are required by National, State and Local codes.PreferredNICET Level II certification#TechHiring

Created: 2025-06-14