Multisite Leasing Agent

Reports To: Property Manager This job description aims to communicate the responsibilities and duties associated with the position of Leasing Consultant. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed. Our company emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review closely these duties, skills, and physical requirements and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills, and possess the physical abilities necessary to perform the job as described with or without reasonable accommodations. JOB SUMMARY: The Leasing Consultant is the property sales representative whose primary duties are to greet prospects, present professionally the features and benefits of their assigned community, and properly secure lease agreements from qualified persons. A Leasing Consultant is very service-oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities. DUTIES AND RESPONSIBILITIES: Conducts all business by the company's policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws and applicable regulations about apartments. Marketing/Leasing: Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet. o Inspects models and "market-ready" vacancies daily to ensure cleanliness. Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.  LEASING CONSULTANT -JOB DESCRIPTION: Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction. Administrative: Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Type miscellaneous resident communication as needed. Completes all lease paperwork, including related addenda, and accepts rents and deposits. Completes guest card information form on all prospects, sends thank-you notes and performs follow-up. Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.  Inventories office supplies on periodic basis. Reports needs to manager. o Organizes and files appropriate reports, leases, and paperwork. Attends company meetings when requested. Assists Property Manager and Assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc. Performs outreach marketing and attends industry events as required. General o Performs any additional duties assigned by Assistant Manager, Property Manager, or Maintenance Supervisor. QUALIFICATIONS The position requires good leasing and closing skills, and the person must be able to type 30 WPM and be organized. Computer Skills: Word Processing and must be proficient in the on-site rental system as applicable to job responsibilities. Equipment: Copy Machine,  Telephone, Fax Machine and electronic key boxes, etc. LEASING CONSULTANT – Work Hours: 20-40 hours per week depending on whether a full or part-time employee. Employee will be required to work a flexible work week. EDUCATION/TRAINING : National Apartment Leasing Professional (CALP) desired  Must complete all required Grace Hill training courses.  After a training course, must pass a knowledge test.  PHYSICAL REQUIREMENTS: Stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time is spent on feet and 30% sitting at desk. VISION REQUIREMENTS: Constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, view computer screen. Frequent need to see small detail. Constant need (66% to 100% of the time) to see things clearly beyond arm's reach; e.g. inspecting and showing community. HEARING REQUIREMENTS: Constant need (66% to 100% of the time) SPEAKING REQUIREMENTS: Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate and resident staff. MENTAL/EMOTIONAL REQUIREMENTS: Must be able to work in a fast-paced and customer service-oriented environment. Perform duties under pressure and meets deadlines promptly. Work as part of a team, as well as complete assignments independently.Takes encompassed by job duties. Must check with a supervisor if there is a question as to the safe procedure to be used for any job function. SKILL TESTING Leasing Consultant must complete the following tests: Must complete all required Grace Hill Online training courses.  LEASING CONSULTANT -JOB DESCRIPTION - Must be proficient with the on-site rental system in order to fulfill all job requirements. o Consultant will be “shopped?? on a regular basis and must receive a satisfactory score. ADDITIONAL REQUIREMENTS - Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees. o This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers or other company officials. o The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area. ACKNOWLEDGEMENT: I acknowledge that I have received a copy of the Leasing Consultant job description and understand that it is my responsibility to read and understand it. I understand that this job description may be used as a tool to evaluate the performance of my duties. If I have any questions about this job description or my job duties, I understand that I should ask my supervisor or department manager. This job description does not constitute an employment contract between the company and any applicant or employee.  

Created: 2025-06-16