Counter Sales

SupervisorBranch ManagerEssential Job Functions1. Greet customers promptly and courteously by name (if known)2. Answer telephones promptly and courteously identifying yourself and the company3. Provide professional and knowledgeable assistance to customers4. Provide accurate and timely execution of customer’s orders, requests and other services5. Enhance customer orders by asking if other products are needed that were not specifically requested6. Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.7. Load and unload company, customer and outside carrier vehicles using proper equipment8. Break down and put away stock9. Regular and punctual attendance10. Participate in the After Hours Emergency Call rotation to assist customers when the branch is closedOther Job Functions1. Follow-through/follow-up on promises and commitments made to customers2. Make deliveries as needed3. Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.4. Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets5. Perform related jobs as requiredPhysical Demands1. Requires moving, lifting, and carrying up to 75 pounds2. Requires prolonged standing, bending, stooping, stretching and ability to climb ladders3. Requires exposure to chemicals and solvents4. Requires manual dexterity and eye-hand coordination for data inputSkills and Abilities1. Ability to cross-reference and recommend substitute products2. Ability to get along with customers and other employees, follow directions and work under pressureEquipment1. Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on2. Fork liftEducation/Knowledge1. Basic knowledge of heating, air conditioning and refrigeration2. Learn and understand United’s product offering as well as rest of industry3. Attend product seminars provided “in-house?? and trade education groups (RSES, ACCA, ARW, etc.) and vendors.Work Conditions1. Overtime required during off-season and mandatory during season and inventory2. Saturdays as required by location and season.3. Heated store area4. Unheated warehouse area5. Concrete floors

Created: 2025-06-17