Enrollment Technician

Title: Enrollement TechnicianLocation: Hybrid, Baltimore, MD Term of Employment• Contract, 6 months• This position is hybrid.• The office is located in Baltimore, MD.OverviewOur client is looking for four (4) Enrollment Technicians who will be responsible for ensuring that members are accurately enrolled into CareFirst member enrollment systems in a timely manner, and according to the account contract or service agreement for complex accounts. The Enrollment Technicians will not only be responsible for accurate enrollment but will also need to look at the applications with an analytical eye. The team has productivity and quality goals; training will be provided.Responsibilities• 75%: Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events. Complete monthly reconciliation process and resolve discrepancies.• 25%: Coordinate with the Account Installation team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.Required Skills & Experience• High School Diploma or GED• 1+ years of membership enrollment, member services, billing, claims operations, and/or data entry.• Need to have strong computer literacy and able to navigate multiple systems and screens.• Must be able to work effectively in a team environment.• Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software.• Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate systems.• Must be able to use Microsoft Office Suite, including Teams and Outlook for communication.• Strong typing abilities (40-45 WPM minimum).

Created: 2025-06-20