Product Support Specialist

Job ID NumberR5611Employment TypeFull timeWorksite FlexibilityOnsiteJob SummaryWe are looking for a motivated Product Support Specialist ready to take us to the next level! If you have experience working with a scanner, have a high school diploma, and are looking for your next career move, apply now.Job DescriptionWe are seeking a Product Support Specialist to join our team in a full-time position. This role involves conducting in-depth analysis of organizational processes to ensure their efficiency and effectiveness. The position is located onsite.What You'll DoLearn, understand, and follow Federal and State laws, including Medicaid laws, rules, regulations, standards, and State Policies related to public assistance programsAdhere to all CAI and State Security requirementsAccess computer inquiry systems to obtain necessary verificationsObtain Medicaid renewals from the client system and distribute work among the team dailyTransfer cases to the appropriate pool accordinglyCommunicate with clients and transfer their calls appropriatelyCollaborate with clients to securely collect application documents via digital files (pdf, jpg, etc.)Index verifications as neededTrack monthly metrics and present findings to leadershipDocument case management details using the eligibility systemAttend one-on-one meetings and staff meetings to stay informed about processes and proceduresPerform additional case management responsibilities as neededWhat You'll NeedHigh school diploma or equivalentOne year of data entry experienceOne year of customer service experienceStrong proficiency with Microsoft Office SuiteOutstanding organizational skills with strong attention to detailAbility to analyze financial calculationsProblem-solving skillsStrong written and verbal communication skillsFluency in EnglishResponsible and independent, with a desire to make a difference in the community in a team-oriented environmentReliable transportation to/from the office; dependable and punctualAvailability to work a minimum of one Saturday per month, if necessaryKnowledge of Medicaid or Public Programs of Assistance eligibilityStrong written and bilingual communication skillsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorThe pay range for this position is $18 - $22 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law#LI-KW1Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Created: 2025-06-26