Fire Service Technician

What you will do:Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.  Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.How you will do it:Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipmentService, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnellRead and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manualsExhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfactionComplete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computersAdhere to safety regulations put forth by JCIObtain customer signature upon completed service call assignmentParticipate in a scheduled On-call rotationHelp to train or mentor others on the service teamProvide recommendations and solutions to ensure facility is running efficiently to include upselling opportunitiesProvide quotes to support recommendations and solutions.Perform other duties as assignedWhat we look for:RequiredMust have NICET I Certification for Fire Alarm Systems3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systemsExperience in reading and interpreting blueprints, submittals, and operational/product manualsKnowledge of test equipment, multi-meter, digital analyzer, and commissioning devicesCapable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.Ability to work flexible hours including weekends to meet customer requirementsOvernight travel may be requiredDemonstrate a high level of customer serviceMaintain truck inventory to ensure timely response to customer needsAbility to adhere to, implement, and always follow safety guidelines and proceduresStrong organizational skills, positive attitude, and an ability to learn quicklyPossess a valid driver's license and driving record that meets company requirementsAble to pass a pre-employment background and drug testPreferredNICET Level II certificationWhat we offer:Competitive Starting PayPaid TrainingTuition reimbursementGlobal Advancement OpportunitiesCompany Vehicle (as applicable)Referral BonusesComprehensive BenefitsMedical/Dental/Vision insuranceHealth Savings Account (HSA)Life Insurance401(k) savings plan with company matchShort-Term and Long-Term DisabilityEmployee Assistance ProgramWellness ProgramAnd more!#NICETCertification#FireServiceTechnician#FireAlarmTechnicianHIRING HOURLY RANGE: $20.48-28.85/hr. (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at

Created: 2025-06-29