Insurance Services Specialist

Location:Orion Building -6630 Orion DriveFort Myers FL 33912Department: Outpatient Insurance Services (OIS)Work Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$16.49 - $20.16 / hourSummaryNow Hiring: Insurance Services Specialist Full-Time (Call Center Role)📍 Located near Gulf Coast Medical Center Ideal for Lehigh Acres or nearby SWFL residents🕗 Schedule: MondayFriday, 8:00 AM4:30 PMLee Health is looking for a local Southwest Florida candidate for a Call Center-based Insurance Services Specialist role. This is a non-patient-facing position, focused on completing insurance verifications, authorizations, and financial screenings over the phone to ensure timely reimbursement for services across our health system.Key Responsibilities:📞 Handle high-volume inbound and outbound calls🔍 Verify insurance coverage and obtain prior authorizations💻 Perform financial screenings using Epic and other systems🧾 Review and interpret insurance and medical documentation🧠 Understand and apply relevant medical terminology for authorization processesWhat Were Looking For: Must live in Southwest Florida (SWFL) this is an on-site position High school diploma or equivalent (required) Clerical or healthcare insurance experience (required) Experience with Epic EMR (preferred) Strong phone communication, computer, and analytical skills Organized, detail-oriented, and able to multitask in a fast-paced setting🩺 Join a team that plays a critical role behind the scenes, helping patients get the care they need while supporting one of the most respected health systems in Southwest Florida.👉 Apply todaylocal candidates only.As the first point of access for Lee Health patients, this position completes and assists with Insurance Verification, authorizations, and financial screening to secure maximum reimbursement for the Lee Health System. It also requires excellent verbal, analytical and customer service skills due to the varying methods of continuous communication that occurs telephonically. Requires extensive computer knowledge and analytical experience to navigate and interpret the information provided by a multitude of entities. Requires prioritization, detail orientation, organized, flexible while working within high volume work queues. This job requires the ability to understand medical terminology pertinent to obtaining the authorizations needed for services.RequirementsEducational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/Preferredand/orHigh School Diploma or EquivalentRequiredExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/Preferredand/orLess than 1 YearClerical/AdministrativeHealthcare InsuranceEpic EMR SystemCustomer ServiceRequiredRequiredPreferredPreferredandandandState of Florida Licensure RequirementsLicensesRequired/Preferredand/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/Preferredand/orNot requiredOther RequirementsRequires excellent communication and interpersonal skills, IT/computer proficient, basic math skills, knowledge of insurance verification and medical billing helpful.US:FL:Fort Myers

Created: 2025-07-01