User Support Tech II

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services"”and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.  Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.  With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.   Position Overview: Astound is currently searching for an IT Administrator II in our San Marcos, TX office.  This position is responsible for maintaining the integrity and security of internal systems and servers that support the day to day operations of all Astound offices.  This individual will also provide responsive and efficient end user support on a variety of IT related issues.  The primary position responsibilities will include, but are not limited to: End User Support Monitor and Resolve incoming ServiceDesk Support Issues Provide training on supported platforms Desktop Support Perform Move/Add/Changes as required Hardware/Software upgrades Company owned application support Hardware repairs Citrix Administration Troubleshooting issues within system as well as individual computers Documentation and standardization of existing infrastructure IT Network Elements Troubleshooting processes Tier 1 Escalation Resolve ticket escalated from Tier 1 administrators Gather information for Tier 3 - System Administrators before escalating to Engineering Other duties as assigned or required Administration of Active Directory, DHCP, DNS, Terminal Services Administration of Internal Security Systems Involvement in Automation and Deployment solutions Our ideal candidate will possess: 1-3 years of service desk or technical support experience Previous experience with Windows Server Self-motivated to identify issues and develop appropriate resolution A desire to learn and the ability to stay knowledgeable in new and changing technology Ability to effectively communicate both written and verbally Ability to work independently with little or no supervision Ability to lift up to and including 50lbs, climb ladders, and work in confined spaces. We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program *Benefits listed above are for regular full-time position  Base Salary: The base salary range in Texas for this position is $25.00/hr - $32.00/hr plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO:  Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.   FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2025-07-01