Sr. Desktop Analyst

Job Title: Senior Desktop Support Engineer Location: Sturgeon Bay, WI (5x onsite; remote option on Fridays considered) What’s the Job? Serve as the primary onsite IT support for the Sturgeon Bay facility. Support new hire onboarding, device setups, and offboarding processes. Handle ServiceNow ticket triage and resolution, including a daily 2-hour call shift. Drive documentation and process improvements to reduce ticket volume. Mentor junior team members and collaborate with leadership on technical issues. What’s Needed? 5+ years of desktop support or IT field service experience. Strong background with SCCM, Intune, ServiceNow, and remote support tools (e.g., BeyondTrust). Experience building images and deploying hardware/software. Ability to work independently while staying aligned with team standards. Confidence in communicating with senior leadership and handling high-pressure support scenarios. What’s in it for me? Annual performance-based bonus (tied to personal, team, and company goals). Scenic marina work environment with flexible onsite schedule (Fridays remote optional). Stable hours: 7 AM–4 PM, no after-hours or on-call requirements. 3 weeks of PTO + 40 hours of flexible sick time. Dependent care program and FSA for childcare expenses. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!   About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Created: 2025-07-01