Technical Editor Associate

Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:OtherJob Family:Technical DocumentationJob Qualifications:Skills:Knowledge Management, Mobi Systems OfficeSuite, Technical WritingCertifications:NoneExperience:0 + years of related experienceUS Citizenship Required:NoJob Description:Seize your opportunity to make a personal impact as a Technical Editor Associate supporting TSS Knowledge Management as a Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.GDIT is committed to strategic workforce planning and cultivating a pipeline of talented professionals for anticipated future needs. While there is not an active opening for this position at this time, we welcome expressions of interest from individuals with experience and qualifications aligned to the Technical Editor Associate role.Submitting your information will allow us to consider you for future opportunities as they arise. We encourage you to apply if you would like to be considered when positions become available.Thank you for your interest in GDIT. We value your desire to be part of our team and look forward to the possibility of connecting in the future. At GDIT, people are our differentiator. As a Technical Editor Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Technical Editor Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:Review usage and effectiveness of knowledge management system and knowledge articlesUpdate and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfactionCreate job aids and SOPs for incident and problem resolutionIdentify reoccurring incidents and requests for prioritization of job aid/SOP creationPerform operational duties in support of regulatory, security, and industry practices' compliance documentationCoordinates the verification, approval, and processing of document revisions for call center knowledge baseTrack document activity to ensure timeliness and process efficiencyConduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholdersWHAT YOU’LL NEED TO SUCCEED:BA/BS or equivalent years of experience (AS with 2+ years of exp or HS/GED with 4+ years of experience). Bachelor's degree in English or Technical Writing, preferredRequired Technical Skills: Intermediate skills in the Microsoft Office SuiteSecurity Clearance Level: Public Trust, Secret, or Top Secret, dependent on contract. When necessary, interim clearance is required to onboardRequired Skills and Abilities: Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needsLocation: Hybrid in Bossier City, LA or New Orleans, LA.Louisiana residency requiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $24.96 - $33.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:10-25%Telecommuting Options:HybridWork Location:USA LA Bossier CityAdditional Work Locations:USA LA Home Office (LAHOME), USA LA Natchitoches, USA LA New OrleansTotal Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Created: 2025-07-01