Senior Systems Services and Support Analyst

Job Description:Job Description:Require a Sr. Systems Services and Support Engineer for Production Excellence squad within Fidelity’s Brokerage Technology team. The team builds and modernizes applications to support domestic and international lending. The squad member will work on production stability initiatives including monitoring, scalability, capacity, performance of distributed applications. They will also perform incident response and participate in technology life-cycle management initiatives.The Value You DeliverProvide production support, engaging squads to address issues. Provide production monitoring data to squads to assess stability and performance. Deliver quality technology solutions to complex business issues in an agile environment. Collaborate with internal and external product teams to deliver a cohesive solution.The Skills that are Key to this roleTechnicalAbility to troubleshoot issues at the server level to assess source of issueMonitor the logs using Datadog and Grafana visualization toolsHands on experience in the technology stack – Java, Spring Framework, Spring Boot, PL/SQL, Angular/BootstrapExperience in developing PowerBI dashboardsWindows and Linux OS (shell scripting)DevOps, Monitoring, and cloud computing skillsHands-on experience in using RESTful Web Services with Java technologies.Solid experience understanding architectural patterns, micro-services, messaging/event driven frameworks and enterprise databases in an agile environment.Assist with root cause analysis process and provide feedbackEstablish SLA/SLO/SLIs with error budget and monitorAssist on Technology Lifecyle Management (TLM) Top Initiatives reporting and collaborationExposure to messaging or and streaming frameworks including Kafka, * MQ, JMS.Hands on experience in practicing test automation at various levels of testing (unit, component, integration, and functional tests).Knowledge of Linux and shell scripting is an advantageContainerization (Docker), Kubernetes, cloud deployment tools is highly preferredExperience building and deploying applications using continuous integration pipelines and automated deployment tools such as GIT, Maven, Jenkins, uDeployBasic knowledge of AWS features and componentsBehavioralYou have a passion for technology and can navigate your way across complex and rapidly changing landscapes by staying on top of latest trends and thrive by sharing knowledge.Ability to learn quickly, be inquisitive/engaged and be proactive in your own learningBe Collaborative: work in partnership with the users, architecture, and engineering teams to deliver end-to-end solutions.Be Creative: promote and foster an environment of innovation to deliver solutions to market which help improve scale and efficiency, business growth and investment performance.Inspire Others: demonstrate a deep passion for technology and financial domain and create an ability to tap into the creative minds of the engineering team.Works well under pressure and have a proven track record of delivering quality software.The Skills that are Good to Have for this roleStrong communication skillsExposure to working in cloud technologies like AWS.Experience in agile methodologyExperience creating queries for Oracle PL/SQL, SAP, DB2Trading domain experience with exposure to brokerage operationsThe Expertise We’re Looking ForStrong fundamentals in computer scienceExperience in Unix Shell scriptingExperience in developing reports in DAX/PowerBIDebugging skills3+ years of experience in information technologyFinancial services experience preferredCertifications:Category:Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Created: 2025-08-01