Care Experience Manager

Position: Care Experience Manager (CEM)Join a Company That Puts People First!Thrive Specialty Pediatric Care is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. At Aveanna, we're proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here's what sets us apartWhat Makes Aveanna Different?Award-Winning CultureRecognized in Indeed's Work Wellbeing Top 100 Companies of 2024Named Best Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEO by Comparably in 2024Comprehensive Benefits PackageHealth, Dental, Vision, and Company-paid Life InsurancePaid Holidays, Vacation Days, and Sick DaysQuarterly Bonus OpportunitiesMileage Reimbursement401(k) Savings Plan with Employer MatchingEmployee Stock Purchase Plan with a 15% DiscountTuition Discounts and Reimbursement Program (conditions apply)Nationwide Presence with Advancement OpportunitiesEmployee Recognition Programs and Relief FundStructured New Hire OrientationEmployee Resource Groups for Community and SupportPosition DetailsCompensation:$45,000.00-50,000.00 base salary + quarterly bonuses + paid rotating on-call.Schedule: Monday-Friday, daytime hours Full-time with on-call rotations.Key Responsibilities of the Care Experience ManagerCoordinate staffing needs and manage caregiver schedules.Organize orientation and training for new caregivers.Manage shift coverage for absences or tardiness.Monitor and address cost containment to ensure efficient case assignments.Evaluate and support staff performance with a positive approach.Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).Build and maintain strong relationships with caregivers and patients to ensure top-tier service.Demonstrate problem-solving skills, initiative, and sound judgment.Uphold and adhere to company policies and procedures.Qualifications for SuccessHigh School Diploma or equivalent required; College Degree a plus.Proficient in English; bilingual skills are a plus.Healthcare experience is highly preferred.Proficiency in Microsoft Office Suite (Word and Excel).Strong organizational skills, ability to multitask, and thrive in a team environment.Willingness to work an after-hours on-call schedule.Note: As an employer receiving Medicare and Medicaid funds, employees must comply with all health-related requirements in relevant jurisdictions, including vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.Take the Next Step in Your Career!Join a team where you can grow, lead, and make a real difference in the lives of others. Apply now to become part of Aveanna's supportive and dynamic environment.As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.Notice for Job Applicants Residing in California

Created: 2025-08-07