Posting Operations Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Position Summary: The Posting Services Analyst is responsible for supporting Technology Enabled Services (TES) by resolving tasks associated with Client revenue cycle success. This includes following established workflows and identified best practices to research and resolve tasks to support the creation of a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Your work helps ensure Providers’ payments and remittance related materials are accurately and efficiently posted to patient’s claims. Your responsibilities will include analysis and appropriate resolution of a queue of tasks within a contractually specified period in the most efficient manner possible, identifying trends through observation and investigation, and escalating opportunities for improvement to the appropriate business unit.Responsibilities may include, but are not limited to:80% Task-Based WorkEnsures accurate entry of information into athenaNet and trading partner applicationsBuilds, maintains and shares expert subject matter knowledge of assigned processes to be a resource for clients and internal stakeholdersWorks with key stakeholders (internal and/or external) across geographies to perform tasksRemoves obstacles and works independently to ensure completion of assigned tasks within specified turnaround times and adhering to established goalsPrioritizes work effectively in a fast-paced environmentDemonstrates flexibility & adaptability when business directives change.Possesses a high level of attention to detail and holds self to equally high-quality standardsLeverages all available resources to solve problems10% Trend Identification/Critical Thinking & Problem SolvingIdentifies and surfaces workflow inconsistenciesCommunicates opportunities for innovation and process refinementEvaluates alternative methodologies when applicable and implements appropriate solutions to new problemsPresents information and concepts in a professional and organized mannerLeverages all available resources to solve problemsIdentifies error trends in your work and escalate where appropriateNavigates the organization with professionalism10% Training & Professional DevelopmentParticipates in training opportunities and takes a vested interested in professional developmentShares useful information with teams as appropriateAccepts, delivers, and implements both positive and constructive feedbackAdheres to and embodies athena’s core values and behaviorsEngages in dialogue to facilitate trust and understanding of othersInitiates opportunities to experience and learn new skills in support of personal career developmentProvides training & mentoring to peers to ensure client needs are met and work is completed accuratelyBecomes an engaged and active participant in athenahealth’s teaching and learning culture by demonstrating tenacity and teamworkDemonstrates commitment to becoming a subject matter expertEducation, Experience, & Skills Required: Bachelor's degree preferred (or commensurate level of professional experience)2-4 years of professional experience preferredPosting experience, a plusathenaNet experience, a plusEffective communication and business writing skillsMicrosoft Office Suite, basic computer skillsBehaviors & Abilities Required: Effective communication and interpersonal relationship skillsSolid planning and organizational abilitiesCritical thinking and problem-solving skillsWorks independently as well as part of an extended, cross-functional teamExperience working with cross-functional groups and teams to achieve common goalsFlexibility and adaptability in approach to challenges to achieve desired outcomesDisplays initiative, tenacity, and flexibility in a fast-paced team environmentAttention to detailAbout athenahealthOur vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: /careers  

Created: 2025-08-18