Fulfillment Manager

Position Type: Full-time, hybrid schedule Reports To: Vice President of Operations Salary Range: $84,000 - $87,000 About the Company The Source and Recruit Company has been retained to assist a confidential client in the search for a Fulfillment Manager. This client is an innovative organization dedicated to delivering high-quality products and services with a strong focus on operational excellence and customer satisfaction. All inquiries will be handled in the strictest confidence. Role Overview The Fulfillment Manager will play a pivotal role in driving an exceptional customer experience by overseeing the end-to-end fulfillment process. This includes hands-on leadership, cross-functional collaboration, and direct management of the fulfillment team to ensure products and services are delivered accurately, efficiently, and on time. Serving as the primary escalation point for order issues, change requests, and troubleshooting, this individual will work closely with Sales, Manufacturing, Logistics, Service, and Finance teams. The role also involves oversight of data management, process optimization, and customer communications, with a strong emphasis on continuous improvement and customer satisfaction. Key Responsibilities Lead, mentor, and develop the Fulfillment team, setting performance goals and driving professional growth. Oversee and improve fulfillment processes, automations, and data integrity within CRM and ERP systems. Define and manage SLAs and KPIs, creating actionable dashboards and reporting for stakeholders. Ensure accurate sales order processing, customer onboarding/offboarding, and service order management. Collaborate with 3PL partners to maintain operational excellence, resolve escalations, and ensure quality standards. Draft and refine automated customer communications to enhance the customer experience. Support and troubleshoot non-standard orders while maintaining clear SOPs and documentation. Partner with Logistics to ensure timely and accurate deliveries. Oversee monthly financial reconciliation for fulfillment activities, reporting variances as needed. Participate in special projects, occasional travel, and on-call coverage. Qualifications 3-5 years of experience in customer service, project management, or related cross-functional leadership roles. Bachelor's degree in a relevant field. Proficiency in Google Suite, Microsoft Office, CRM, and ERP tools. Strong relationship-building and collaboration skills across diverse teams. Exceptional attention to detail, organization, and analytical abilities. Excellent written and verbal communication skills. Creative problem-solver with the ability to anticipate risks and drive solutions. Proactive, self-motivated, and adaptable to dynamic environments. Benefits The company offers a competitive salary and comprehensive benefits package, designed to support both professional growth and personal well-being. Details will be shared with qualified candidates during the recruitment process. Invitation to Apply This is an exciting opportunity to join a growing and collaborative organization where your contributions will directly impact customer success and operational excellence. The Source and Recruit Company looks forward to connecting with professionals who bring creativity, leadership, and a passion for fulfillment excellence. All inquiries will remain strictly confidential. Equal Employment Opportunity Our client and The Source and Recruit Company are committed to creating an inclusive environment and providing equal opportunity to all qualified individuals. Applicants will be considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status.

Created: 2025-08-19