Field Team Manager

About Us: Jersey Mike's is a rapidly growing franchise dedicated to serving authentic, delicious submarine sandwiches with a commitment to quality and exceptional customer service. We believe in fostering a supportive environment where our team members can thrive and grow.Position Summary: We are seeking a highly motivated Field Team Leader to join our expanding operations. This pivotal role involves traveling to various Jersey Mike's locations to provide hands-on support, training, and operational guidance to store managers and their teams. The ideal candidate will be a proactive leader with a passion for developing talent and optimizing store performance. This position is a stepping stone towards General and District Manager positions. Key Responsibilities:Collaborate closely with store managers to identify training needs and operational areas for improvement.Conduct on-site training sessions for new and existing staff members on all aspects of Jersey Mike's operations, including food preparation, customer service standards, cleanliness, and brand protocols.Implement and reinforce best practices to ensure consistent quality and efficiency across all assigned locations.Assist managers in developing and implementing strategies to elevate overall store operations, enhance customer experience, and achieve sales goals.Provide constructive feedback and coaching to team members to foster a culture of continuous improvement and high performance.Monitor operational compliance with company policies, health and safety regulations, and brand standards.Act as a liaison between store management and regional leadership, reporting on progress and challenges.Support new store openings or special projects as needed.Qualifications:Previous experience in a leadership role within the food service or quick-service restaurant (QSR) industry, preferably with multi-unit experience.Proven ability to train, mentor, and motivate staff effectively.Strong understanding of restaurant operations, including inventory management, cost control, and customer service.Excellent communication, interpersonal, and problem-solving skills.Ability to work independently and manage time effectively while traveling.Must possess a valid driver's license and reliable transportation.Flexibility to travel frequently to various Jersey Mike's locations.High school diploma or equivalent; additional education or certifications in hospitality management are a plus.Why Join Our Team?Competitive hourly wage of $20 with opportunities for overtime.Comprehensive benefits package including Health, Dental, and Vision insurance.Paid Time Off and Sick Days.Opportunity for growth starts here!Be part of a growing brand with a strong commitment to its employees and community.Field Team Leader - Jersey Mike'sLocation: Multiple Locations over the greater Pittsburgh Area(Travel Required)Job Type: Full-time with Overtime OptionsCompensation: $20 per hourBenefits: Health, Dental, Vision, Paid Time Off, Sick Days

Created: 2025-08-20