Cloud Support Engineer Evenings

MANTECH seeks a motivated, career and customer-oriented Cloud Support Engineer to join our team in Tysons, VA.   The Cloud Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.  Responsibilities include but are not limited to:First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.Maintain response and resolution speed as defined by SLOsKeep high customer satisfaction scores and follow quality standards in 90% of cases.Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers.           Work Shift – this is for a evening shift 2pm-10pm position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need. Minimum Qualifications:Associates degree in computer science or related field (2 years of relevant professional experience may be substituted for a degree) and 1+ year of relevant professional experience. In lieu of education/experience, each of the following certifications may substitute as follows:AWS Cloud Practitioner or Azure Fundamentals (AZ-900) can substitute 0.5 years’ experienceCompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+ can substitute 1 year of experience.AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or Certified Information Systems Security Professional (CISSP) can substitute 2 years’ experienceBasic understanding of Networking and Cloud technologiesWorking knowledge of Systems: UNIX/Linux or WindowsWorking knowledge of any customer service ticketing systemAbility to read runbooks & playbooks & provide meaningful summaries to CustomersWorking knowledge of Google Workspace Tools (Doc, sheets and Slides) Preferred Qualifications:Great communication skills (written and verbal)Experience working with ServiceNowCCNA or equivalent Clearance Requirements:An active TS/SCI with Polygraph Physical Requirements:Must be able to remain in a stationary position 50%Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Frequently communicates with co-workers, management, and customers.

Created: 2025-09-23