Customer Service Dispatcher

Line of Business: RMCAbout UsHeidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.What You'll Be DoingCoordinate and schedule concrete deliveries to meet customer needs and optimize fleet operationsServe as the primary point of contact for customers, drivers, and plant personnel to ensure smooth delivery executionMonitor delivery progress in real time and proactively adjust schedules to maintain service qualityUse dispatching software and communication tools to manage orders and logistics efficientlyDocument delivery details, customer interactions, and any service issues with accuracy and professionalismWhat Are We Looking ForExceptional communication and customer service skills in a fast-paced environmentStrong ability to multitask, prioritize, and resolve issues under pressureFamiliarity with dispatching systems and basic computer applications (e.g., Microsoft Office)A proactive, safety-conscious mindset with a commitment to operational excellenceTeam player with a positive attitude and a focus on delivering outstanding serviceWork EnvironmentThis role is based in a dispatch office setting with frequent communication via phone, radio, and computer systems. It requires attention to detail, adaptability to changing schedules, and collaboration with both internal teams and external customers.What We OfferCompetitive base salary ($22-$26/ hour starting wage), 401(k) retirement savings plan with an automatic company contribution as well as matching contributionsHighly competitive benefits programs, including:Medical, Dental, and Vision along with Prescription Drug BenefitsHealth Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)AD&D, Short- and Long-Term Disability Coverage as well as Basic Life InsurancePaid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid HolidaysEqual Opportunity Employer - Minority / Female / Veteran / Disabled

Created: 2025-08-28