Helpdesk Support Technician

Helpdesk Support Technician Overview: We are seeking a motivated Helpdesk Support Technician to provide first- and second-level technical support to end users ONSITE in Burlington, VT.   We need local candidates only. The ideal candidate will have hands-on experience with Office 365 administration, Intune device management, and exposure to cloud technologies. Familiarity with Autotask or similar ticketing systems is required. Responsibilities: Respond to and resolve helpdesk tickets in a timely manner. Provide support for Office 365 applications, email, and collaboration tools. Manage and troubleshoot devices using Intune MDM. Assist with user account management, password resets, and access requests. Escalate complex issues to senior team members as needed. Document issues, resolutions, and processes in Autotask. Qualifications: 1–3 years of IT support experience (Level 1/2). Strong knowledge of Office 365 administration. Experience with Intune or other MDM solutions. Exposure to Azure or other cloud technologies. Experience using Autotask or similar ITSM/ticketing systems. Excellent communication and problem-solving skills. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!   About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Created: 2025-09-01