Automotive Service Advisor

Walser Automotive Group & Avenica partner together in creating a unique and personalized experience for candidates interested in open positions across the organization. *Watch this video to learn more from the team directly about what you can expect next.*This is an opportunity to join Walser Kia in Minnetonka, a brand-new dealership where you can join the team from day one. Walser's state-of-the-art Kia facility was built with people, efficiency, and innovation in mind, creating a modern space where careers and customer experiences thrive. If you’re ready to grow in an environment designed for the future, Walser Kia in Minnetonka is the place to start.Compensation: $36,000 base + incentivesResponsibilities: Service Advisors work with the service team to provide customer satisfaction with customer concerns and repairs. Act as the face of service by greeting customers as they enter the service drive.Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair ordersUnderstand basic automotive repairs, know how long each service will take and how much the repair will costServe as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guestsWork as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guestsProspect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service deliveryExecute proper follow up techniques with customers to build repeat business and ensure guest satisfaction.Qualifications:High School Diploma, GED, or equivalent work experienceExceptional customer service skillsStrong written and verbal communication skillsProven experience working in a team environmentHigh level of detail orientation and accuracyPrior automotive experience a plusMust have a valid driver’s license and acceptable driving recordComprehensive Benefits Include:Medical, Dental, Vision coverage & HSA/FSAPaid Parental Leave (Maternity, Paternity, Adoption)Adoption Assistance ProgramLife Insurance and 401K with Employer MatchPet insurance and Employee discountsAccess to Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTubeUpon completing the application, you will be prompted to complete our HAALO inventory. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. **HAALO is required to complete your application**.By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.

Created: 2025-09-03