Client Service Representative - Emergency & Specialty

Description Join Our Exceptional Team at Portland Veterinary Emergency and Specialty Care (PVESC)! Are you passionate about providing excellent customer service in a dynamic, growing environment? Do you thrive in a team setting where you can learn, grow, and make a real impact? If so, we’d love to hear from you! Our Mission We’re here to improve the lives of pets, their families, and our community by delivering compassionate, high-quality emergency and specialty care. If you’re someone who finds joy in making a meaningful impact and thrives in a team-driven setting, we’d love for you to explore this opportunity. Who We Are We are a large and growing emergency and specialty hospital located in beautiful Portland, Maine. Our facility is home to board-certified experts in Surgery, Emergency & Critical Care, Internal Medicine, Neurology, Oncology, Cardiology, and Dermatology. What’s in It for You? At PVESC, we take care of our team just as we care for our patients—wholeheartedly. You’ll enjoy: A collaborative and compassionate team culture Opportunities for career growth, mentorship, and cross-training Participation in community events, with paid volunteer hours A chance to live and work in Portland, Maine—known for its ocean views, outdoor adventures, and foodie scene Benefits Include Competitive pay based on experience Comprehensive medical, dental, and vision insurance Life insurance and long-term disability Paid time off, holiday pay, and volunteer hours 401(k) with employer match Uniform allowance Continuing education support Requirements What You'll Do:  Providing a welcoming environment for clients and patients by delivering exceptional client service  Answering/responding to incoming communications such as phone calls and emails  Appointment scheduling and management  Communicating needs of clients and patients to medical team  Medical record organization and collection  Receive and process payments  Routine office duties such as scanning, faxing, etc.  Who We’re Looking For: Experience in customer service is essential; prior veterinary experience is a plus but not required A positive, "can-do" attitude and a love for working with people and pets Strong communication skills and the ability to work collaboratively with a diverse team Ready to Make a Difference? If you're excited to be part of a high-performing team that works together to achieve common goals and make a real difference in the lives of pets and their owners, we’d love to talk with you. Come join our incredible team at PVESC, where every day is an opportunity to learn, grow, and make a lasting impact. #ACP2 

Created: 2025-09-07