Case Review Analyst

Case Review AnalystReq number:R6179Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryAs the Case Review Analyst, you will review cases completed by case workers determining benefit eligibility, document errors, and provide detailed feedback regarding cases.Job DescriptionWe are looking for a Case Review Analyst for a full-time, long term opportunity that is onsite in Newark, DE. As the Case Review Analyst, you will review cases completed by case workers determining benefit eligibility, document errors, and provide detailed feedback regarding cases.What You’ll DoStrong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social ServicesInvestigate and document constituent complaintsIdentify fraud or abuse in the public assistance programs, and know how to report it appropriatelyReview cases completed by case workers determining benefit eligibilityDocument errors and provide detailed feedback regarding casesProvide details regarding training opportunities based on error trends to managementMaintain confidentiality in all situationsCommunicate with clients regarding their case as necessaryProvide answers to questions from Case Workers regarding cases at handAny further duties assigned by managementWhat You’ll NeedRequired:Minimum of one year case management or processing programs of assistance for State government experienceMinimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experienceMicrosoft Office SuiteData Entry experienceAttention to DetailOutstanding organizational skillsGood analytical skillsStrong written and verbal communication skillsWell organized with the ability to manage multiple prioritiesSolid interpersonal skills, ability to work on a teamAbility to drive work to completion and escalate when necessaryTeam oriented individuals that want to make a difference in the communityTransportation to/from office, dependable and on timeBe available to work a minimum of one Saturday a month if necessaryPreferred Skills:Strong written and verbal bilingual communication skillsOnBase experiencePhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorThe pay range for this position is $20 - $22 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​ #LI-JM1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2025-09-12