Housekeeping Lead Supervisor/Inspector-Wyndham ...

Join Our Team at MasterCorp, Inc.!At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.Don’t miss out—APPLY TODAY!What We're Looking For:Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.WHAT WE OFFER YOUStarting at $22.00 per hourRefer A Friend Bonus PotentialImmediate hire – Full-time and part-time positions availablePaid trainingFull benefits package including Paid Time Off, Medical, Holiday Pay, Vision and Dental (after 6 months of employment)Opportunities for growth and career developmentPosition OverviewThe Lead Supervisor’s primary role is to train and certify new housekeepers on MasterCorp’s 7-steps and MasterMind Mobile usage. The Lead Supervisor of timeshare is to use the required training materials, assess and provide feedback, work with the housekeepers on productivity and cleanliness metrics, and certify/recertify. As time permits, the Lead Supervisor assists with inspecting rooms.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.As a Lead Supervisor:Train staff, both existing and new associates, in MasterCorp’s 7-Steps to Clean process and MasterMind Mobile usage.Assess and provide feedback to managers of houskeepers’ timeliness, dependability, and quality.Coach housekeepers on productivity and cleanliness metrics.Certify/Recertify housekeepers upon 7-Steps Certification.Ensure processes are used and followed.Act as a subject matter expert for 7-step certification and Hew Hire Onboarding.Participate in quarterly Lead Supervisor calls.Partner with Learning and Devlopment to ensure correct onboarding of new hires.Provide updates to site leaders on the New Hire status and “ability to do their job”.As a Supervisor:Examine carpets, drapes and furniture for stains, damage or wear and report as necessaryAssign duties to housekeeping personnelInspect units and complete report cardsEnsure kitchen inventory and supplies are placed as per resort and company proceduresAssist in maintaining storage closets clean and organizedAttend all training sessions and make practical application of trainingEnsure a sense of urgency exists within housekeeping staff so that units are turned on timeInspect 12 to 14 rooms per day (varies by site)Personal timeliness, prompt with all assignments and appointmentsUtilize supplies and equipment efficiently and effectivelyPerform and /or assist in linen and supply inventories as requestedEnsure 7 steps chemicals and tools are available and used efficientlyDevelop strong and beneficial working relationships with site associatesAssist in solving guest complaints promptlyCultivate and develop strong, positive customer relationsWilling and able to assist resort guests and ownersKnowledgeable of the resortExperience and Education RequirementsHighly preferred High School Diploma or equivalent combination of education and work experience.Minimum 3 months with the company • Proven ability to trainMasterCorp 7-Steps to Clean CertifiedHave a passion for cleanliness.Have motivational skills.Demonstrate a strong work ethic.Have the ability to train others.Have a desire to help others.Able to work irregular hoursAble to travel and assist other sites.Have a minimum rating of Key ContributorHave no written disciplinary action within the last 90 daysMust be professional responsive and respectfulTravel- Rarely, on average 5% of travel on a quarterly basisEnvironment- This position works in an operations environment with odors and/or dust and cleaning and laundry chemicals.MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MasterCorp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Equal Opportunity Employer Statement:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.________________________________________Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application. 

Created: 2025-09-13