Customer Service Representative

Description We are working with a client who is looking for a customer service representative that also has some dispatch experience. This role is essential in ensuring smooth scheduling, communication and material coordination for their commercial and residential customers.  Responsibilities Answer, and direct incoming calls and emails  from customers and general contractors Schedule and confirm jobs with general contractors, building management, and service customers   Coordinate material ordering for all jobs; provide necessary logistical updates to customer  Release materials and tools  Assist in checking that plumber tickets match work tickets by checking times/schedules and coordinating with payroll to address any issues; ensure scope of job is correct by consulting with general contractor  Communicate with all foremen and project managers on a daily basis, create and distribute schedules   Send follow-up quotes for repairs from previous service calls Provide quotes for installation and repairs for residential customers  Requirements High School Diploma required  Must possess excellent verbal and written communication skills  Great organizational/tracking skills and the ability to accomplish day-to-day tasks with minimal supervision  Ability to display a high level of diligence, and sense of urgency  Ability to efficiently prioritize on an hourly, daily, and weekly basis – adjusting to constantly changing schedules  Strong problem-solving techniques and have the ability to remain calm in stressful situations  Must be a self-starter, pay attention to detail, and be organized Experience with all Microsoft Office applications  Experience using Sage software a plus  We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

Created: 2025-09-14