Manager, Business Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.  OPERATIONS MANAGER Overview: An Operation's Manager oversees the utilization of the organization's Business Analyst team who serve as primary liaisons between internal and/or external customers and Information Technology Teams (IT) to define business requirements for systems fixes and enhancements to meet customer and organizational objectives and needs.     Job Description: Ensure daily operations are functioning smoothly and properly. Responsible for all communications with clients, investors, custodians, and/or teams. Reviews document concerns or exceptions to procedures on a case-by-case basis and issue decision. Update and document client requirements, procedures, and processes as needed. Meet with clients as needed or requested. Provide back up support to Accuracy Reviewer (QC) position when out on leave.  Prepare revenue and/or expense forecasts as requested. Provide guidance, mediate, and resolve employee issues.  Request new hire or replacement positions in GEMS. Prepare annual team reviews for corporate. Propose salary increases for team members.  Review and/or correct non-exempt team time punches, entering time off etc. Review and approve timecards to submit to payroll every other Monday by 3 pm Review clients request to be searched, review’s letters to be mailed, due date, etc.  Client Distributions, Commissions, Reissue Checks oversight  Review, balance to check register, and approve client distribution. Commission payments issued by check, ACH, or wires. Approve and release funds via the bank software and bank token Communicate with clients concerning outstanding invoices and provide copies of invoices as needed. Research accounts and provide updates on outstanding invoices to A/R team.   Requirements: Operations Management experience High school diploma        Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $77k-110k.        Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@. You may also click here to access Conduent's ADAAA Accommodation Policy.

Created: 2025-09-15