Customer Service Coordinator

About the company:Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit Position Summary:Drive a set of sales support and operations responsibilities across the commercial sales teams within Securitas Healthcare.Essential Functions:Accurate processing of customer orders.Act as the liaison between various outside sales representatives and the internal Finance and Operations departments.Customer communication, pre- and post-sale follow-up, and implementing process enhancements to streamline business metrics.Create and apply a standardized approach to all operational processes needed for success.Maintain and enable trusting relationships with various sales team members, channel partners and leadership ensuring the Company’s strategic goals for customer growth is met.Provide needed support for all sales functions and work with the sales organization to drive sales in order for their business to meet annual sales quotas as assigned.Coordinate, schedule and prioritize customer sales orders with team members on a daily basis.Work with sales representatives, within North America and Internationally, on inquires that they may have on a daily basisAssist with internal departments to ensure all orders are closed correctly and following the internal checklists and processes.Provide prompt service to the customer; receiving and responding to incoming calls and emails regarding product orders, inquiries, shipments, returns/exchanges and any other pertinent information.Act as a back-up by administering all sales/office duties in Management's absence, which may include handling the more difficult customer orders, complaints, return policies, and accounts receivable questions and decisions.Additional Responsibilities:Provide back-up and additional support to other departments on an as needed basis.Other duties as assigned.Required Qualifications:1-3 years customer service, data entry and clerical experience required.Professional phone skills with the ability to speak to key accounts required.Experience working with international parties preferred but not required.Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training required.Excellent written and verbal communication skillsSelf-motivated individual able to work independently.Effective at performing detail-oriented tasks.Ability to work in a high demand environment.Strong organizational skills, attention to detail, and ability to prioritize and balance workload to meet deadlines.Ability to handle multiple priorities and be a team player.Basic knowledge of Microsoft Word, Excel and PowerPoint and Outlook required.To Excel:Database and/or Salesforce experience preferred but not required.Experience working in an order entry software program preferred.Department Name: SalesHourly Non-Exempt, Full-time, M-FWe are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities weservice.Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.

Created: 2025-09-24