Lead Security Service Technician

Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.Join the Johnson Controls family and thrive in a culture that values your voice and ideas.Your next incredible opportunity is just a few clicks away!Here's what we have to offerCompetitive payPaid vacation, holidays, and sick timeComprehensive benefits package, including 401K, medical, dental, and vision care - available from day oneExtensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resourcesEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyCompany vehicle, tools, and equipment provided to complete all jobsScheduling and management supportJCI Employee discount programs (The Loop by Perk Spot)What will you doThe Lead Security Service Technician plays a pivotal role in managing and executing service operations for electronic life safety and security systems. This position is responsible for supervising field technicians, coordinating service schedules, ensuring customer satisfaction, and driving operational excellence. The ideal candidate is a seasoned leader with deep technical expertise and a passion for mentoring teams and delivering high-quality service.How you will do it Supervise and schedule daily activities of service technicians in collaboration with the Scheduler.Monitor service delivery to ensure alignment with branch revenue, margin, and customer satisfaction goals.Implement action plans to improve service efficiency and technician productivity.Serve as the primary point of contact for key service clients, ensuring clear communication and timely resolution of issues.Build and maintain strong customer relationships from initial contact through service completion.Address and resolve customer complaints related to service quality, scheduling, and billing.Provide hands-on support and guidance for troubleshooting, installation, and maintenance of security systems including intrusion detection, access control, video surveillance, fire protection, and cloud/server-based platforms.Train and mentor technicians on technical procedures, safety protocols, and CRM usage.Ensure all service work complies with industry standards and manufacturer specifications.Enforce Johnson Controls’ Zero Harm safety policy across all service operations.Conduct safety audits and ensure all technicians are current on required safety training.Identify and report safety hazards and coordinate corrective actions with the Service ManagerParticipate in branch planning meetings and contribute to strategic initiatives.What we look for  RequiredAssociate degree or equivalent trade experience.5–10 years of supervisory experience in security or life safety systems.Strong leadership, team-building, and communication skills.Proficiency in electronic security systems (intrusion, access control, CCTV, fire protection).Willingness to travel locally or regionally, including nights and weekends as needed.PreferredExperience with low-voltage installations and troubleshooting.Manufacturer certifications in security or life safety technologies.Texas Fire Alarm License.NICET certification.HIRING HOURLY RANGE: $27.40 - $34.62 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.#LI-Onsite#TechHiring

Created: 2025-09-27