Massage Therapist

Health Care Provider As a Massage Therapist at The Spa at The Ivy, you are entrusted with delivering exceptional bodywork and a memorable guest experience that reflects the elegance and excellence of The Ivy Hotel. You will play a key role in ensuring our guests feel relaxed, cared for, and thoroughly informed about the benefits of massage and spa therapies.Key Responsibilities:* Perform therapeutic massage, body treatments, and foot rituals to the highest standards of quality and care. * Educate guests on the benefits of massage therapy and appropriate aftercare recommendations. * Greet each guest with a warm smile, direct eye contact, and by name, creating a welcoming and personalized experience. * Demonstrate in-depth knowledge of The Ivy Hotel, The Spa at The Ivy, and Magdalena Restaurant to assist guests with accurate and engaging information. * Maintain professional, courteous communication with all departments, including Hotel Reservations, Concierge, Housekeeping, Security, Magdalena, and Kitchen staff. * Promptly report guest concerns or service-related issues to the Spa Manager, Team Lead, or Front Desk. * Assist with lifting and storing spa equipment, supplies, and furnishings to support facility upkeep and preparation for special events.Facility & Sanitation Expectations:* Maintain cleanliness and organization in treatment rooms and shared spa spaces. * Fully reset your treatment room between services, including:  * Sweeping and mopping floors   * Disinfecting the treatment table, counters, walls, sinks, and equipment   * Washing product bowls and tools   * Removing trash and used linens to designated areas   * Restocking towels, linens, and spa productsWork Environment & Physical Requirements:* Must be able to stand, walk, and perform physical tasks for extended periods. * Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly. * Required to kneel, crouch, climb stairs, push/pull carts, and complete repetitive motions such as rolling and squeezing towels. * Must be able to operate equipment including:  * Mops, vacuums, scrub brushes, towel warmers, tea kettles   * Cleaning and disinfecting agents   * Food and linen carts   * Guest amenities (retail products, shampoos, soaps, etc.)Availability:* Must have flexible availability, including evenings, weekends, and holidays, in alignment with spa hours of operation.  

Created: 2025-10-01